Performance

Canadian Order of Merit: We are pleased to publish and recognise the recipients of the 2026 Canadian Order of Merit of the Police Forces. The team at Policing Insight offer our congratulations and thank all the recipients for their service and contribution to their communities.

OPINION: In the latest in a regular series of articles from the Association of Police and Crime Commissioners (APCC), Emily Spurrell, APCC Chair and Police and Crime Commissioner for Merseyside, explores the developments in monitoring police performance already being introduced by the Home Office, highlighting that while performance frameworks and metrics are vital measures of service delivery to the public, getting the balance between national consistency and local flexibility is crucial.

OPINION: In the final part of the series of articles exploring UK policing’s software landscape, organisational psychologist Michael Stephenson looks at the challenges and opportunities offered by policing’s largest technology supplier – Microsoft – and questions whether policing’s relationship with the US tech giant needs to be significantly restructured as part of modernisation and reform process.

INTERVIEW: Ahead of this week’s first UK National Response Policing Conference, ACC Matt Boyle, the National Police Chiefs’ Council Lead for Response Policing, spoke to Policing Insight’s Christine Townsend about changing perception of the response role as a specialism in its own right, the importance of response officers in the investigation process, and the need to recognise the role as the interaction where the public experience policing most directly.

INNOVATION: While most police agencies accurately monitor and measure performance data such as calls answered, response times and arrests made, metrics on how a community feels about that performance is often absent; Michael Simon, Chief Strategy Officer at civic technology specialists Zencity, explains how Edmonton Police Service embedded community perception into strategic planning and performance management.

LONG READ: With UK police forces facing a range of challenges including complex demand, declining trust and confidence, and widescale reform, the importance of leadership in policing has never been greater; in his second long-read article for Policing Insight, Dr Aksar Bashir of the West Midlands Police Force Contact Training Academy explores the SHIELD (support, health, inspiration, ethics, listening, development) leadership concept and how it could be a step towards “a more engaged workforce, an ethical service, and renewed public confidence”.

ANALYSIS: A recent report based on interviews with officers in England and Wales in 2021-22 highlights a number of ‘institutional challenges’ around investigating rape and serious sexual offences; however, Prof Betsy Stanko, Senior Strategic Academic Advisor for Operation Soteria, Chief Constable Sarah Crew, National Police Chiefs’ Council Lead for Adult Sexual Offences, and Detective Chief Superintendent Melissa Laremore, Operation Soteria Delivery Lead, set out the significant progress in addressing these and many other issues over the past five years.

INTERVIEW: Departing HM Chief Inspector of Constabulary Sir Andy Cooke spoke to Policing Insight’s Ian Weinfass about his time in charge of scrutinising police forces, the “national disgrace” of court delays faced by victims, and why he believes the Government’s planned major reforms – including significant new powers for the inspectorate – are a once in a generation opportunity to make communities safer.

FEATURE: A recent report on Best Value in Policing, published jointly by Audit Scotland and HM Inspectorate of Constabulary in Scotland, has warned that more than 10 years after it was formed – and in the face of increasingly complex challenges – workforce planning in Police Scotland “remains underdeveloped”, with the optimum workforce size, capacity and skillset still to be identified, as Policing Insight’s Sarah Gibbons reports.

OPINION: From complex crimes and tight finances to emerging technology and the public expectations, policing in the UK is facing a wide range of often complex challenges; in an article drawing on her recent Atkins Lecture, Professor Kate Bowers, Director of UCL’s Jill Dando Institute of Security and Crime Science, sets out some of those key challenges and, in the wake of the recently published white paper on police reform, suggests some potential ideas to address them.

Australia Day Honours: We are pleased to publish and recognise the policing recipients of the 2026 Australia Day Honours. The team at Policing Insight offer our congratulations and thank all the recipients for their service and contribution to their communities.

FEATURE: The 2025 mid-year performance assessment of Ireland’s An Garda Síochána, published by the Policing and Community Safety Authority, praises the force’s efforts on enhancing recruitment processes, building public confidence, and seizing drugs and weapons; but the report also raises concerns over the force’s ability to tackle cybercrime, and the ongoing lack of an effective performance management system, as Policing Insight’s Sarah Gibbons reports.

FEATURE: A recent report into police performance by the Social Market Foundation thinktank has highlighted that “subpar leadership and management” across police forces in England and Wales is one of the driving factors behind deteriorating assessments in areas such as criminal investigation and outcomes which, alongside the continuing mismatch between police demand and capacity, are damaging public trust and confidence, as Policing Insight’s Sarah Gibbons reports.

ANALYSIS: Policing in the UK is currently waiting expectantly for the soon-to-be-published police reform white paper; in the first of a two-part article on reform – and why bigger isn’t better, culture trumps structure, and technology won’t save us without transformation – organisational psychologist Michael Stephenson explores the performance myths that need to be dispelled, the real story from the PEEL assessment data, and why Positive Deviance methodology could be crucial for police reform.

FEATURE: As law enforcement around the world prepares to face the challenges of 2026, Editor Keith Potter looks back over the key issues Policing Insight covered in 2025 – from structural reform and the approaches to ongoing and evolving crime threats, to workforce wellbeing, the opportunities from artificial intelligence and new technology, and leadership insights – and how these may affect the next 12 months.

FEATURE: A recent report on police performance in England and Wales, published by the Institute for Government, highlights the “ballooning volumes” of digital evidence and more administrative work being undertaken by officers, and the damaging impact on chiefs officers’ ability to set local priorities amid the continuing delays in publishing the plans for police reform, as Policing Insight’s Sarah Gibbons reports.

INTERVIEW: Essex Chief Constable BJ Harrington, one of the longer-serving chief constables in England and Wales, spoke recently to Policing Insight’s James Sweetland about avoiding “distractions” in delivering policing to the public, facing down criticism in relation to controversial issues such as the Epping asylum protests, and why local control and connections are still more effective in service delivery than “big is beautiful” centralisation.

INTERVIEW: Greater Manchester Police (GMP) Chief Constable Sir Stephen Watson has been credited with turning round the performance of the force since he took over the top job in 2021, as well as being vocal about the importance of getting the basics right in policing; he spoke to Policing Insight’s James Sweetland about the need to focus on professionalism and impartiality, developing a proactive mindset among officers, GMP’s approach to neighbourhood policing, and the challenges and benefits of a National Centre of Policing.

ANALYSIS: A new report into the performance of An Garda Síochána has highlighted the roll out of a new operating model as the “most significant change” to the structure of the force in its history, and has praised achievements in roads policing, tackling drugs and community engagement; but the report warns that persistent recruitment and retention difficulties, a lack of resources and inadequate IT remain key challenges to the performance of An Garda Síochána, as Policing Insight’s Sarah Gibbons reports.

FEATURE: A New South Wales (NSW) Police state-wide domestic violence (DV) operation, combining raids targeting high-risk DV offenders with education for youngsters and training for officers, has led to more than 10,000 charges against over 5,000 offenders; the operation looks set to maintain a continuing increase in charges and clear-up rates for DV in NSW – a success story that has also been repeated across a whole range of offences according to latest figures, as Policing Insight’s Sarah Gibbons reports.

FEATURE: By combining a suite of national innovations with its own local solutions, Suffolk Constabulary has transformed its contact management and response functions; Assistant Chief Constable Eamonn Bridger tells Policing Insight’s Ian Weinfass how the force moved out of an HM Inspectorate of Constabulary and Fire & Rescue Services ‘inadequate’ public contact rating to no longer being assessed as a ‘cause for concern’ - all within 10 months.

Canadian Order of Merit: We are pleased to publish and recognise the recipients of the 2025 Canadian Order of Merit of the Police Forces. The team at Policing Insight offer our congratulations and thank all the recipients for their service and contribution to their communities.

INNOVATION: Pilots of a new approach to domestic abuse response in Avon and Somerset, with police officers working with independent domestic violence advisors to visit victims more quickly after offences, have achieved more engagement and support referrals for victims and greater support for police action; Detective Inspector Matt Cable spoke to Policing Insight’s Sarah Gibbons about the success of the pilots to date, and hopes that the initiative can be rolled out more widely.

Australia Day Honours: We are pleased to publish and recognise the policing recipients of the 2025 Australia Day Honours. The team at Policing Insight offer our congratulations and thank all the recipients for their service and contribution to their communities.