Global progressive policing

Terms & conditions

This page outlines the terms and conditions and terms of use that apply to all users of Policing Insight and PolicingTV whether they have a free registration or full subscriber access.

We also publish ‘House Rules’ which govern the behaviour of users posting comments on Policing Insight. Please click here to view the ‘House rules.

1. Terms used in this agreement

1.1 The term “we” and “us” refers to CoPaCC Ltd the publisher of Policing Insight and PolicingTV
1.2 The term “site” refers to and its related services.
1.3 The term “material” means material including, without limitation, text, video, graphics and sound material, published on the site, whether copyright of CoPaCC or a third party.
1.4 The term “content” refers to anything added to the site by you or other users of the site.
1.5 The term “account” refers to the unique log in registered by you, providing access to the site
1.6 The term “subscription” refers to the enhanced access to material that you can pay for
1.7 The term “subscription plan” refers the specific subscription product purchased in terms subscription period, access level and cost
1.8 By using the site you agree to be bound to this agreement. If you do not agree with all of the following terms of use, please do not access, use or contribute to the site.

2. Registration

2.1 Some parts of the site are restricted to users with a registered account.

2.1.1 Selected Articles
2.1.2 Selected Reports
2.1.3 Email newsletters
2.1.4 Submitting Comments

2.2 If you choose to register, you will be given an account on the basis that:

2.2.1 your email address and password are personal and only to be used by yourself
2.2.2 you will not maliciously create additional accounts for the purpose of abusing the site or other members
2.2.3 you will not attempt to pass yourself off as another member of the site or person
of the public apart from yourself
2.3.4 you will not leave or upload abusive, illegal or offensive images or comments on
any part of the site, including but not exclusive to comments and user names
2.3.5 you will respect the rights of any copyright holders and if you contribute content
to the site that in anyway infringes others’ copyrights, other intellectual property
rights, or privacy rights, you will be in breach of this agreement
2.3.6 you will not advertise or promote products or services on the site without
2.3.7 you will adhere to all the site Terms and Conditions and the House Rules of the site
2.3.8 If for any reason, we believe that you have not complied with these
requirements, we may, at our discretion and without notice, cancel your access to the site with no refund payable of any outstanding subscription (if relevant)
2.3.9 You have the option to edit your account to show your name or a username
alias when contributing to the site. The site is available to the public and it is your
responsibility to control what information is publicly accessible through your My
Account page

3. Subscriptions

3.1 Some services on the site require the user to purchase a paid subscription;

3.1.1 Articles
3.1.2 Reports
3.1.3 Media Monitor service
3.1.4 Hub
3.1.5 PolicingTV videos

3.2 The site supports three types of subscription;

3.2.1 Organisation wide subscription – an annual subscription licence purchased by an organisation to provide unlimited access for their employees
3.2.2 Individual subscription – a single user access, recurring subscription, available in a variety of subscription plans with different periods of subscription and levels of access

3.3 Organisation wide subscriptions

3.3.1 Annual subscriptions can be purchased by an organisation giving unlimited access to all employees
3.3.2 The subscription is facilitated by authorising all users, registering or logging in to the site using a validated email address with the organisations domain suffix
3.3.3 Subscriptions are purchased by invoice from CoPaCC Ltd publisher of Policing Insight – email [email protected]. Payment terms are 30 days
3.3.4 Subscriptions will be activated upon satisfactory receipt of payment or at the discretion of CoPaCC Ltd on the receipt of a satisfactory purchase order. The subscription access is subject to suspension if payment is not made
3.3.5 The annual subscription is a single purchase transaction and is non-refundable if cancelled prior to the expiry date. No pro-rata refunds will be issued should you choose to cancel the subscription, but full membership benefits will still be available until the current subscription expires.
3.3.6 Access to the new PolicingTV (from 7th February 2022) service will also be provided free of charge for a temporary period while content for the new service is built. PolicingTV will be a separate service requiring it’s own subscription.

3.4 Individual subscriptions

3.4.1 Individual subscriptions are purchased and managed by you on the site by visiting the ‘My Account’ page
3.4.2 Various subscription plans are offered, providing different levels of access and lengths of subscription period
3.4.3 Individual subscription plans are recurring subscriptions, that automatically renew at the end of each subscription period. The subscription renews until you click ‘Cancel renewal’ on the ‘My Account page’. You are responsible for managing the renewal of your subscription plan. Information about your current subscription plan, including renewal charge, access and automatic renewal date information is clearly visible at the top of the My Account page
3.4.4 You are charged for the initial period at the start of the subscription via your debit/credit card by our secure payment services partner Stripe. The card details are held by Stripe and the payment card is charged at each renewal. You can update your payment card details at any time by visiting the ‘Billing’ section on the ‘My Account’ page.
3.4.5 During your subscription period, you may have the opportunity to change to selected alternative subscription plans which may provide a higher level of access, a different subscription period or better value. To change to a subscription plan that is not available during your current subscription, you must cancel the renewal of your current subscription; the full selection of subscription plan options will then be visible to you when the account lapses to ‘Registered free’ access. If you change subscription plan during a current subscription, you will have the value of the outstanding current subscription period discounted off the cost of the new subscription plan.
3.4.6 A receipt is emailed to your account email address each time a purchase or renewal transaction takes place. The receipt and transaction history can also be viewed in the ‘Billing’ section of the ‘My Account’ page. To generate a VAT receipt with extra information about your organisation (UK only), you must ensure that during the purchase transaction, you tick the VAT receipt box and enter the information into the additional fields provided.
3.4.7 IMPORTANT SECURITY NOTE: It is your responsibility to report any unrecognised transactions to customer services immediately via [email protected] so that the issue can be investigated and resolved.
3.4.8 You can cancel your subscription renewal at any time by visiting the My Account page and clicking the ‘Cancel subscription renewal’ link. Once the subscription plan renewal has been cancelled, you  will continue to have access until the expiry date. The account will then revert to ‘Registered Free’ access and no further charges will be made to your debit/credit card.
3.4.9 If the card payment fails at renewal due to the payment card held no longer being valid then the account will then revert to ‘Registered Free’ access and no further charges will be made.
3.4.10 The subscription transaction is a single payment for access and no pro-rata refunds are available for early cancellation of renewal.
3.4.11 Discretionary refunds will be considered by CoPaCC Ltd if you contact customer services in writing (email [email protected] ) within 7 days of the payment.
3.4.12 An individual subscription is for a single user only (the owner of the account identified by their email address) and not for use by multiple persons. The use should be personal and not for organisation use. If more than one user is required to use or benefit from the account then an organisation wide subscription must be purchased. An individual subscription should not be purchased for library use, an organisation subscription must be purchased for this and similar use. Any misuse of the account would be considered a breach of this agreement and we reserve the right to terminate the account. Please contact us for information on purchasing subscriptions for multiple accounts or to purchase an organisation wide subscription.
3.4.13 Promotional subscription offers at discounted prices may be offered occasionally to new subscribers. These promotional prices only last for the initial billing period and future billing will revert to standard pricing at renewal.
3.4.14 Access to the new PolicingTV (from 7th February 2022) service will also be provided free of charge for a temporary period while content for the new service is built. PolicingTV will be a separate service requiring it’s own subscription.

3.5 Recurring subscriptions

3.5.1 All individual subscription plans for Policing Insight are recurring subscriptions and automatically renew with your held payment card charged for the next period until you click ‘Cancel renewal’ on the ‘My Account’ page
3.5.2 When starting a new subscription plan, you will be charged immediately for the first subscription period and then charged at each renewal date
3.5.3 Some subscription plans will have trial offers of a discounted payment for the first subscription period. These plans will revert to the standard subscription rate at renewal
3.5.4 By purchasing a subscription plan, you are agreeing to purchase a recurring subscription until you click the ‘Cancel subscription renewal’ link on the ‘My Account’ page

3.6 Cancelling your subscription

3.6.1 You can cancel the renewal of your individual subscription plan by clicking the ‘Cancel subscription renewal’ link on the ‘My Account’ page. You will then continue to have subscriber access until the paid up period of your subscription plan expires. Your account will then revert to ‘Registered Free’ status and your debit/credit card will no longer be charged.
3.6.2 You are not able to cancel an individual  subscription early and we are unable to provide pro-rata refunds. The subscription transaction is a single payment for access and no pro-rata refunds are available for early cancellation of renewal.
3.6.3 Discretionary refunds will be considered by CoPaCC Ltd if you contact customer services in writing (email [email protected] ) within 7 days of the payment.


3.7 Privacy of financial information

3.7.1 CoPaCC Ltd will not share your financial information with third-parties, except as necessary to process your payment.
3.7.2 CoPaCC Ltd / Policing Insight does not hold payment card details and have no access to them. All card details are held by our secure payments partner Stripe. Stripe are a reputable payment processing organisation, widely used by major internet and retail brands.
3.7.3 You can update your payment card details at any time by visiting the ‘Billing’ section on the ‘My Account’ page.
3.7.4 You can view our full privacy policy here

4.Terms of use

This section outlines the terms of use on which you may make use of our website (“site”), whether as a guest, a registered user or as a subscriber.

Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and you agree to abide by them. If you do not agree to these terms of use, you must not use the site.

Information about us and are operated by CoPaCC Ltd. We are a private limited company registered in the UK under company number 08223317 and our registered office is at 142 Station Road, Chingford, London E4 6AN, UK

Any views or opinions expressed on this site do not necessarily represent the views or opinions of CoPaCC Ltd

Accessing our site Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason if our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered and/or subscribed with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our House Rules

Intellectual property rights

We are the owner (or the licensee) of all intellectual property rights in our site, and in the material published on it. The site and all material on it are protected by copyright laws and treaties around the world. All rights are reserved.

Individual subscriptions are only for the use and benefit of the named individual on the account. If more than one user is required to use or benefit from the account then either multiple subscriptions or an organisation wide subscription must be purchased. An individual subscription should not be purchased for library use, an organisation subscription must be purchased for this and similar use.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes and other than the copy for your personal reference, no part of this site may be reproduced or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or be stored in any retrieval system of any nature, without prior written permission from us.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If an organisation subscription is in place, then users at that organisation may share content in full and without limit with colleagues within the same organisation.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed and users of this site are solely responsible for the commentary and material they submit to us. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

Whilst every effort has been made to ensure the quality and accuracy of the information provided by us, the material and information displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy or completeness. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:-

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Advertisers are solely responsible for the content of the advertising material which they submit to us and for ensuring that the material complies with applicable laws. CoPaCC Ltd and its affiliates are not responsible for any error, omission or inaccuracy in any advertisement and will not be liable for any damages arising from any use of products or services or any actions or omissions taken in reliance on information or any statement contained in advertising material. Inclusion of any advertisement is not intended to endorse any views expressed, nor products or services offered, nor the organisations sponsoring the advertisement.

For information about you and your visits to our site please view our Privacy Policy.

Transactions concluded through our site

Contracts for the sale of website subscriptions formed through our site or as a result of visits made by you are governed by the relevant standard terms and conditions.

Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our House Rules. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. We have the right, for any reason and at our sole discretion, to remove any material, posting or contribution you make on our site, in particular if, in our opinion, such material does not comply with the content standards set out in our House Rules.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co- operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to [email protected]

Links from our site

Where our site contains links to other websites and resources provided by third parties, these links are provided for your information and reference purposes only. We do not approve, endorse or have control over those third parties or third party websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of these third party websites. Inclusion of any third party details or website is not intended to reflect their importance, nor is it intended to endorse any views expressed, products or services offered, nor the companies or organisations in question. You access any third party websites solely at your own risk.

Please contact us at [email protected] about links to websites you feel are inappropriate.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


Policing Insight is a registered trademark of CoPaCC Ltd.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact [email protected]

Thank you for visiting our site.