Reports
Download the latest reports from Policing Insight and our partners. All the reports are editorially independent, researched and written by our team of journalists and analysts except for those labelled ‘Partner report’ which are paid reports written and supplied by our partners.
NEW REPORT: This report aims to go behind the headlines and beyond the simplified facial recognition (FR) debate that we see in so much of the media today. The report highlights the types of FR in use by policing and others around the world, and explores the big debates around that use. We interviewed 34 stakeholders – including policing practitioners, academics, regulators and suppliers – to share their views and expertise on this complex issue. This analysis includes an insightful foreword from National Police Chiefs' Council (NPCC) Chair Chief Constable Gavin Stephens.
Information management is a crucial part of policing, yet too often it is regarded as a low priority by forces; this independent report from Policing Insight, commissioned by Capita, highlights the risks of underestimating the vital role the function plays, the challenges in changing culture and technology, and the opportunities of leveraging significant policing outcomes from well-managed data. Based on interviews with senior police leaders, regulators, and experts with decades of experience both inside and outside policing, it takes a deep-dive into what’s going wrong and the implications of this for modern policing.
PARTNER REPORT: Change is hard. But in today’s world, it’s necessary. Public safety agencies are rethinking the role of technology and discovering how modern systems can lead to greater outcomes for first responders and the communities they serve. Read this white paper to discover six ways public safety agencies are modernising to meet the demands of today.
An independent CoPaCC thematic report, commissioned by Salesforce, examining the police contact management landscape in the wake of 2020’s HMICFRS’s A Call for help report, the publication of the NPCC’s National Contact Management Strategy (NCMS) in 2019, and 12 months of COVID-19 lockdowns and legislation. The report features FoI data focusing on forces’ 999 and 101 data, digital contact, use of Single Online Home (the national digital platform) and social media. It also includes interviews with police contact centre managers, major stakeholders and national leads to identify the major emerging trends as well as challenges and opportunities.
A report examining trends and performance in UK police call handling and online reporting. Data analysis, charts and commentary on data sourced from 36 police forces via Freedom of Information requests for the period April 2016 to March 2019.
The CoPaCC Police ICT: Forces in Focus - Comparing User Experiences Report examines the responses of officers and staff from 10 police forces that provided the largest response to the CoPaCC National Police ICT Survey 2018. The report charts their level of satisfaction with ICT provision in their individual forces via ten questions covering a range of subjects including overall satisfaction, investment, access to a computer, provision of mobile devices, system integration and data reliability, training and support. The responses are broken down to federated ranks, senior officers and staff providing a unique insight into the challenges experienced in each force. The results are bench marked in each subject area against the national average of the all the responses from the 48 police forces in the survey. The report is critical reading for anyone with an interest in improving the provision of ICT in these forces.
Part 1 of the CoPaCC Police ICT: Forces in Focus Individual Force Reports examines the responses of officers and staff from Lancashire, North Wales and North Yorkshire police forces to the CoPaCC National Police ICT Survey 2018. The report charts their level of satisfaction with ICT provision in their individual forces via ten questions covering a range of subjects including overall satisfaction, investment, access to a computer, provision of mobile devices, system integration and data reliability, training and support. The responses are broken down to federated ranks, senior officers and staff providing a unique insight into the challenges experienced in each force. The report is critical reading for anyone with an interest in improving the provision of ICT in these forces.
Part 2 of the CoPaCC Police ICT: Forces in Focus Individual Force Reports examines the responses of officers and staff from Staffordshire and West Mercia police forces to the CoPaCC National Police ICT Survey 2018. The report charts their level of satisfaction with ICT provision in their individual forces via ten questions covering a range of subjects including overall satisfaction, investment, access to a computer, provision of mobile devices, system integration and data reliability, training and support. The responses are broken down to federated ranks, senior officers and staff providing a unique insight into the challenges experienced in each force. The report is critical reading for anyone with an interest in improving the provision of ICT in these forces.
Part 3 of the CoPaCC Police ICT: Forces in Focus Individual Force Reports examines the responses of officers and staff from Thames Valley and Metropolitan police forces to the CoPaCC National Police ICT Survey 2018. The report charts their level of satisfaction with ICT provision in their individual forces via ten questions covering a range of subjects including overall satisfaction, investment, access to a computer, provision of mobile devices, system integration and data reliability, training and support. The responses are broken down to federated ranks, senior officers and staff providing a unique insight into the challenges experienced in each force. The report is critical reading for anyone with an interest in improving the provision of ICT in these forces.
Part 4 of the CoPaCC Police ICT: Forces in Focus Individual Force Reports examines the responses of officers and staff from Hampshire, Sussex and Wiltshire police forces to the CoPaCC National Police ICT Survey 2018. The report charts their level of satisfaction with ICT provision in their individual forces via ten questions covering a range of subjects including overall satisfaction, investment, access to a computer, provision of mobile devices, system integration and data reliability, training and support. The responses are broken down to federated ranks, senior officers and staff providing a unique insight into the challenges experienced in each force. The report is critical reading for anyone with an interest in improving the provision of ICT in these forces.
Verbatim comments submitted by officers and staff from Lancashire, North Wales and North Yorkshire police forces to the CoPaCC National Police ICT Survey 2018. The unedited comments provide detailed and sometimes emotive insight into their experience of ICT provision in their forces. The comments are a must read for anyone with an interest in improving police ICT provision in these police forces.
Verbatim comments submitted by officers and staff from Staffordshire and West Mercia police forces to the CoPaCC National Police ICT Survey 2018. The unedited comments provide detailed and sometimes emotive insight into their experience of ICT provision in their forces. The comments are a must read for anyone with an interest in improving police ICT provision in these police forces.
Verbatim comments submitted by officers and staff from Thames Valley and Metropolitan police forces to the CoPaCC National Police ICT Survey 2018. The unedited comments provide detailed and sometimes emotive insight into their experience of ICT provision in their forces. The comments are a must read for anyone with an interest in improving police ICT provision in these police forces.
Verbatim comments submitted by officers and staff from Hampshire, Sussex and Wiltshire police forces to the CoPaCC National Police ICT Survey 2018. The unedited comments provide detailed and sometimes emotive insight into their experience of ICT provision in their forces. The comments are a must read for anyone with an interest in improving police ICT provision in these police forces.
CoPaCC's latest review of Office for the Police & Crime Commissioner (OPCC) transparency. Twenty-eight OPCCs took part in the review and were awarded the CoPaCC "Open and Transparent" Quality Mark. The report includes analysis of OPCC performance and commentary on transparency from OPCCs.
This second report from the CoPaCC Police ICT: User Perspectives series examines police officer and staff views and experiences of the challenges they face managing digital evidence in their force. The report provides results and analyses from two new questions added to the 2018 CoPaCC National Police ICT User Survey. The questions, developed in partnership with NICE Public Safety, were answered by 3599 respondents from 48 UK police forces and generated over 900 comments.
A survey of police officers and staff from 48 UK police forces, the report provides a unique insight into the views of the front-line on the provision of ICT in their force. The results and feedback from end users are required reading for police managers, buyers and suppliers. Research supported by the Police Federation of England and Wales, the Police Superintendents' Association of England and Wales, and the Association of Scottish Police Superintendents.
OPEN 
27th February 2018
CoPaCC's latest review of Office for the Police & Crime Commissioner (OPCC) transparency. Twenty-seven OPCCs took part in the review with twenty-five awarded the CoPaCC "Open and Transparent" Quality Mark. The report includes analysis of OPCC performance and commentary from PCCs whose offices achieved the award. 27th February 2018
A survey of police officers from 44 police forces across England, Scotland and Wales, the report provides a unique insight into the views of the front-line on the provision of ICT in their force. The results and feedback from end users are required reading for police managers, buyers and suppliers. Research supported by the Police Federation of England and Wales, the Police Superintendents' Association of England and Wales, and the Association of Scottish Police Superintendents.
A CoPaCC thematic report providing a one-stop shop for those wishing to know more about police use of body-worn video in England and Wales. The report looks at general practice, ethics, the law, professional standards, complaints and public interactions including stop and search and officer safety. A section on the technology examines the challenges for police forces procuring and implementing body worn video for their officers.
A CoPaCC thematic report featuring results of a survey of drones in use by UK police forces. The report covers the national strategy, training of officers and staff, effective management of drones and features case studies illustrating how forces are implementing drones. CoPaCC provides analyses of the opportunities with contributions from key stakeholders including the NPCC and NPAS.
A CoPaCC thematic report including results of a survey identifying OPCC intentions for taking responsibility for fire governance. CoPaCC provides analyses of the benefits and challenges of police and fire mergers and collaboration. The report also features contributions from key stakeholders including the Minister for Policing and the Fire Service and key police and fire representative organisations.
A CoPaCC thematic report collating views and analysis on the Brexit implications for policing and security. The report includes contributions by Martyn Underhill, the PCC for Dorset, Sir Hugh Orde, the former head of ACPO and Chief Supt Gavin Thomas, President of the PSAEW. The report is sponsored by leading European law firm Fieldfisher.
REPORT: CoPaCC Policing Report covering the month of April 2016.