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Police ICT: Forces in Focus – Comparing User Experiences

SUBSCRIBE Policing Insight3rd December 2019Policing Insight team

The CoPaCC Police ICT: Forces in Focus – Comparing User Experiences Report examines the responses of officers and staff from 10 police forces that provided the largest response to the CoPaCC National Police ICT Survey 2018. The report charts their level of satisfaction with ICT provision in their individual forces via ten questions covering a range of subjects including overall satisfaction, investment, access to a computer, provision of mobile devices, system integration and data reliability, training and support. The responses are broken down to federated ranks, senior officers and staff providing a unique insight into the challenges experienced in each force. The results are bench marked in each subject area against the national average of the all the responses from the 48 police forces in the survey. The report is critical reading for anyone with an interest in improving the provision of ICT in these forces.

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