Communications and PR

INNOVATION: As forces increase contact channels to include digital and online routes, the likelihood of comms staff being exposed to harmful images has increased, says Rebecca Malpass, Digital Communications Development Senior for Derbyshire Constabulary; now a new AI-based image filter together with additional guidance for staff can help to protect individuals from being exposed to indecent images, as she explained to Policing Insight’s Sarah Gibbons.

FEATURE: Last month saw joint calls from the National Police Chiefs’ Council, College of Police and Counter-Terrorism Policing for UK policing to be given more freedom to share details around investigations that could help to quell the online misinformation fuelling violence and disorder; Policing Insight’s Andrew Staniforth looks at the challenges around sharing of information, as well as the artificial intelligence tools that can help to tackle misinformation.

INNOVATION: There is enormous potential for artificial intelligence (AI) to assist with policing, but to realise that potential it’s important to gain public acceptance; in the first in a series of three articles on AI in policing, Matt Palmer, Product Director, Public Safety from NEC Software Solutions, recommends being open with the public about how AI is used.

INTERVIEW: Alex Finn, the National Police Chiefs’ Council digital youth engagement lead, spoke to Policing Insight’s Ian Weinfass about a UK project to engage young people on social media, and why he thinks it should be rolled out further.

INNOVATION: Social media contacts with police forces soared during the disorder in England and Northern Ireland in the summer of 2024; Policing Insight’s Ian Weinfass looks at the role digi desks played during the crisis, and examines how useful they are for day-to-day operations.

INTERVIEW: Having recently been elected to serve a fourth consecutive term, Suffolk Police and Crime Commissioner Tim Passmore is one of the country’s longest-serving PCCs; in an exclusive interview with Policing Insight’s James Sweetland, he explained how the lack of clarity around chief constables’ operational independence “causes tension and friction”, called on the new government to avoid a “dictatorial” centralised approach to policing, and said chief constables “need a better understanding of public expectations”.

FEATURE: A new UK report by the Society of Editors, the Crime Reporters Association and the Media Lawyers Association has called on the police and press to work on rebuilding their “broken” relationship for the benefit of transparency, trust and confidence, while also warning that social media posts which often dominate high-profile investigations and court cases are in danger of being “weaponised”, as Policing Insight’s Sarah Gibbons reports.

ANALYSIS: In the first in a series of four articles, Policing Insight’s Matthew Wood explores the core characteristics, shaping mechanisms, and perspectives on police culture; by examining both the positive aspects and challenges of police culture, the series aims to provide deeper insights into its impact on everyday policing, and explore pathways for meaningful reform.

INNOVATION: As part of a wider initiative to tackle violence in the night-time economy, West Yorkshire Police has used targeted social media campaigns appearing on mobile devices, with impressive results; as other forces look to learn from West Yorkshire’s success, Ch Insp James Kitchen spoke to Policing Insight’s Sarah Gibbons about the thinking behind the project, and how similar approaches could offer potential in tackling other challenges.

ANALYSIS: When police look to campaign against and raise awareness around knife crime, they often use images of knives and bladed weapons as part of the prevention message; but former police officer and now police trainer Graham Goulden warns that the use of such imagery by policing and other organisations can often have the negative effect of normalising knife-related violence.

FEATURE: University of Portsmouth Policing Lecturer David Knowles and Teaching Fellow Claire Smith visited a number of further education colleges near the city to encourage students to apply for the University’s professional policing degree; as well as learning the best ways to engage young people, they also identified some important digital communications lessons for policing.

INTERVIEW: Bedfordshire Police and Crime Commissioner Festus Akinbusoye spoke to Policing Insight’s James Sweetland about the abuse he’s suffered during his first term – including a shocking threat to his life that made him question whether to continue as a PCC at all – and his desire to help the force reach its full potential.

ANALYSIS: The latest statistics for England and Wales indicate that levels of recorded crime have fallen to an all-time low, yet there has been little mention of the significant drop by the media, the Government or forces themselves; in this second of two articles, Policing Insight’s Ian Wiggett considers the implications for how police performance is judged.

ANALYSIS: The latest statistics for England and Wales indicate that levels of recorded crime have fallen to an all-time low, yet there has been little mention of the significant drop by the media, the Government or forces themselves; in this first of two articles, Policing Insight’s Ian Wiggett looks at the latest crime data and longer-term trends in crime, and why the apparent success in crime reduction remains something of a secret.

FEATURE: New research by the Crown Prosecution Service (CPS) and social justice group Equally Ours has found that existing ‘myth-busting’ messaging used to refute rape misconceptions actually reinforces those beliefs; instead researchers have called for a ‘suspect-centric’ and values-based approach across the CPS as well as wider criminal justice organisations including the police, the Law Commission and the Home Office, as Policing Insight’s Sarah Gibbons reports.

OPINION: When a social media post earlier this month announced Met Police Commander Karen Findlay as the new Assistant Chief Constable of the British Transport Police, the response included a barrage of misogynistic and homophobic comments that drew strong criticism from the leaders of both forces and many other senior officers; former police officer Oliver Laurence, now host of the Protect and Serve podcast, believes more could and should be done to protect officers from online abuse.

OPINION: The ‘New Met for London’ plan is an ambitious turnaround framework for the UK’s largest force, in the wake of a series of critical reports and concerns around performance and public confidence; but former police officer Oliver Laurence, now a consultant and host of the Protect and Serve podcast, fears that poor communications – both internal and external – could derail the plan before it has chance to make real progress.

FEATURE: With elections taking place in the UK and a number of other countries in 2024, the volume and impact of digital disinformation looks likely to reach new levels – and policing is not immune from being targeted by those determined to drive division and hatred, as Policing Insight’s Andrew Staniforth reports.

FEATURE: As we welcome in 2024, Policing Insight Editor Keith Potter looks back over what the past 12 months have meant for policing in the UK and internationally, how those issues have been covered by Policing Insight, and the continuing challenges and opportunities for the year ahead.

OPINION: With increasingly polarised politics, the growth of the post-truth era, and a general fall in confidence in major institutions, the UK’s model of policing by consent is being tested like never before; but Police Foundation Director Rick Muir believes that the fundamental principles of the model remain sound, and that the priority for overcoming the current challenges must be improved communication.

ANALYSIS: A new report funded by the Scottish Institute for Policing Research has highlighted Police Scotland's ethical and effective use of ‘influence policing’, which uses ‘nudge campaigns’ as part of a strategic communications approach to changing offenders’ behaviour; but researchers have also voiced concerns over the harmful and unethical use of similar approaches by other UK bodies, as Policing Insight’s Sarah Gibbons reports.

OPINION: Policing in the UK and internationally seemingly struggles to find the best approach to using social media, with forces and officers either criticised for not being proactive enough, or drawn into controversy as situations go viral; former police officer Oliver Laurence, now a policing consultant, looks at some of the recent challenges that have faced the UK’s largest force in its use of Twitter and X (caution this article contains content that may upset some readers).

INTERVIEW: In the latest in a series of articles focusing on the recent UK Police Digital Summit, Policing Insight’s Graham Jarvis spoke to Norfolk Deputy Chief Constable Simon Megicks, the National Police Chiefs’ Council Lead for Digital Public Contact, about how improved police communications and engagement, increased digital contact channel options, and tailored one-to-one messaging can help to address the decline in public trust and confidence in policing.

INTERVIEW: Declining levels of public trust and confidence in policing can be attributed to a wide range of issues, from cuts creating a lack of visibility and overwhelming demand, to high-profile misconduct and serious crimes committed by officers; in the latest in a series of articles focusing on this month’s UK Police Digital Summit, Policing Insight’s Graham Jarvis spoke to Mike Lattanzio, Chair of the National Police Technology Council and Chief Information Officer for the Thames Valley and Hampshire forces, about how technology can help to regain that public trust and confidence.