INNOVATION: With UK police forces working hard and looking at innovative approaches to improve the victim experience and enhance public trust and confidence, Jamie Robinson and Saman Ridha of Capgemini Invent look at the latest digitally-driven communications portals being pioneered by Thames Valley Police and others to create a more effective victim-centric approach.

INNOVATION: The surge of digital data and evidence has meant that policing is under growing pressure to maximise the opportunities offered by technology, particularly around data sharing; Naomi Bolton, Account Manager for Blue Light Services at Cloud Gateway, examines how police forces can effectively navigate the transition to cloud to enhance their operational capabilities and collaboration.

OPINION: Martin Taylor, Deputy Chief Executive of Content Guru, reflects on the forthcoming local and national elections, which will have a profound effect on policing, arguing that for policing to transform, it needs to look forward as well as back – and that investment in people will not deliver the change that is required unless it is matched by investment in technology.

INNOVATION: With policing coming under growing pressure to leverage the benefits of artificial intelligence (AI), Assistant Professor Dr Eric Halford, a former officer and now Associate Researcher in policing and development, explores the potential for police forces to improve efficiency and effectiveness through greater use of general purpose AI, as well as the associated challenges, and the pitfalls to avoid.

NEW REPORT: Information management is a crucial part of policing, yet too often it is regarded as a low priority by forces; now a new report from Policing Insight highlights the risks of underestimating the vital role the function plays, the challenges in changing culture and technology, and the opportunities of leveraging significant policing outcomes from well-managed data, as James Sweetland explains.

LONG READ: The investigative opportunities and challenges offered to policing by the huge growth in digital data bring with them a much wider debate around the ethical use of such data, the importance of transparency and governance, and the need to ensure that policing maintains legitimacy with the communities it serves – issues which Policing Insight’s Keith Potter explores in the latest in a series features looking at the police use of data.

LONG READ: The exponential growth in data sources offers policing significant opportunities for investigating and intelligence gathering, but brings with it new obstacles around the scale, complexity and consistency of data; in the first in a series of five features looking at the police use of data, Policing Insight’s Keith Potter looks at some of those key challenges at a force and national level.

ADVERTISEMENT FEATURE: Digital transformation is something of a buzz word in British policing, and the switch to cloud computing is viewed by many as crucial to leveraging the greatest benefits from those transformational opportunities; Ian Holmes, commercial sales manager, and Klaus Dalgaard, business development manager, both of Hexagon’s Safety, Infrastructure & Geospatial division, spoke to Policing Insight about the move towards the cloud and policing’s wider digital transformation journey.

INTERVIEW: With policing at a ‘critical juncture’ on a number of levels, the potential for digitisation and technological transformation to make a positive impact should not underestimated; in the last in a series of features focused on the recent UK Policing Digital Summit, Policing Insight’s Graham Jarvis spoke to Alex Bowen and Owen White of the Police Digital Service about the opportunities to stimulate the future of policing through digital technology.

INTERVIEW: In the latest in a series of articles focusing on last month’s UK Police Digital Summit, Policing Insight’s Graham Jarvis spoke to Brent Wild and Dr Steve Conn, IT connectivity and network specialists for Surrey and Sussex police forces, about the challenges around policing connectivity, the potential benefits from improving networks and interoperability, and the importance of understanding user needs in delivering new technology.

OPINION: Metropolitan Police Chief Digital, Data and Technology Officer Darren Scates recently completed his two-year tenure as Chair of the UK’s National Police Technology Council; in this article he looks back at the significant and rapid changes during that period, and looks ahead at the opportunities for innovation facing policing, both in the short and longer term.

INNOVATION: Effective communications systems are crucial in ensuring timely and reliable service delivery for the police and others in the public sector; Richard Evans, Chief Technology Officer at Cinos, believes modern unified communications solutions such as cloud-based voice platforms can offer secure and efficient communications across multiple devices, as well as enhancing agency collaboration and co-ordination, improving contact with the public, and strengthening resilience.

OPINION: The public contact report that arose from Cityforum’s round table on the subject earlier this year highlighted the importance of collaboration between policing and private industry on introducing of new technology into the sector; Martin Taylor of cloud communications specialists Content Guru believes such partnerships are crucial if policing is to maximise the benefits of tech advances in an area that’s a top priority for the public.

ADVERTISEMENT FEATURE: Digital transformation is pushing the boundaries of what’s possible in policing – from data analytics and mobile workforce optimization to online citizen engagement and investigations. But when it comes to delivering on the promise of digital transformation, one technology that police departments are embracing in growing numbers is cloud-based DEMS (Digital Evidence Management System). This article explores 12 powerful ways that DEMS is transforming policing, from crime to justice.

ADVERTISEMENT FEATURE: The Fusus Real Time Crime Centre in the Cloud is quickly becoming the most trusted and widely-used collaborative technology platform in public safety and is ushering in the next generation of effective public and community safety in the United Kingdom. It combines the power of artificial intelligence, state-of-the-art technology while also bringing existing and diverse tools and technology into its platform for total first responder usage.

INNOVATION: Policing faces some growing challenges around the volume and security of digital, and has been encouraged to migrate to the cloud as part of the UK Government’s Cloud First strategy; but police technology advisor Paul Kennedy, and Kate Steele, UKI Head of Public Services for Lenovo Infrastructure, believe an alternative approach focusing on infrastructure as a service could deliver greater efficiency and security as well as potential cost savings.

INNOVATION: A 12-month trial which allows officers from Queensland Police Service to use body-worn cameras to record interviews with domestic violence victims that can then be used as evidence-in-chief has been hailed a success for reducing the trauma experienced by victim-survivors and enabling officers to re-invest more time providing support, as Policing Insight’s Sarah Gibbons reports.

FEATURE: After the recent bruising inspectorate assessment of digital forensics across England and Wales, the development of a new fingerprint capability – rolling out in the East Midlands from next month – offers a more positive story; this new digital tool, developed through Transforming Forensics, could speed up investigations, improve standards, and show the value of collaboration, as Policing Insight’s James Sweetland reports.

OPINION: The ever-complex nature of policing continues to highlight the need for sharing and analysing data, with interoperability crucial to successful technological development; Sebastian Uhlig, Managing Consultant of Informed Solutions, explores the key ingredients required to ensure that digital transformation is accelerated and de-risked to improve the working lives of police officers, and enhance their service to the public.

INNOVATION: Making better use of technology has been recognised as key to improving police performance for many years, but security concerns around the use of cloud computing have been a source of tension; Jon Graham, Business Development Manager at digital solutions specialist Triad, believes that by developing effective security-first cloud strategies, police forces could achieve significant benefits from a move to the ‘new emergent model’.

OPINION: In what are widely recognised as difficult times for policing, new technology could help to transform service delivery and performance, but is still often regarded as a problem rather than an opportunity; Martin Taylor of cloud communications specialists Content Guru believes the successful implementation of that technology – particularly in relation to omnichannel public contact – could achieve real transformative benefits for both police and the public.

OPINION: The challenges of digital forensic examinations, and the backlog caused by a combination of limited capacity and capability in policing, and the exponential rise in devices requiring examination, have long been a concern for forces, the inspectorate and other stakeholders; Paul Kennedy, of the Accelerating Growth in Policing programme, and Richard Cockerill, Digital Forensics specialist for CACI, believe closer partnership between policing and the private sector could be the key to meeting those challenges.

OPINION: In the same month that Lord Geidt resigned as ‘ethics adviser’ to Prime Minister Boris Johnson, the Government also published its response to proposals for the reform of data protection laws, advocating a seemingly light touch on the governance and scrutiny of the police use of technology; Dr Marion Oswald, Chair of the West Midlands Police Data Ethics Committee, believes the two topics are linked by the importance of accountability and standards.

OPINION: Former police officer and police and crime commissioner Martyn Underhill urges police forces in the UK to adopt and exploit the potential of existing technologies and systems to keep pace in the digital world – particularly in the face of ongoing financial challenges and budgetary constraints.