Technology/equipment/services

FEATURE: Ahead of this week’s London Policing College UK Preparedness workshop – the first in a series of workshops organised by the College, leading up to the 3rd International Police Education Conference in November – Supt Hannah Wheeler, the National PPE Lead for Operation Talla, explains how her team secured and distributed more than 80 million items of PPE, the steps taken to protect police and public, and the ongoing impact of the pandemic on policing.

INNOVATION: A recent high-profile European police operation successfully dismantled a multi-million pound organised crime group (OCG), with Europol taking a lead role in the cyber skills needed to gather and share vital information and evidence; but as Policing Insight’s Andrew Staniforth reports, new tools and techniques are urgently required if lawful interception methods are to continue to play a part in combatting the encrypted communications of OCGs.

INNOVATION: Advances in technology, particularly in artificial intelligence (AI), could deliver real benefits for policing – but get it wrong and the impact can be hugely damaging; ahead of next week’s NPCC Conference on Diversity, Equality and Inclusion, Sharon Moore, Public Sector Chief Technical Officer at IBM, looks at some of the initiatives already underway to ensure issues such as racial or gender bias in AI don’t become barriers to public trust and accountability.

FEATURE: With police legitimacy being challenged and examined more than ever, the law enforcement use of technology and data is also coming under close scrutiny; information and intelligence management expert Giles Herdale, and former NPCC ethics lead Dave Lewis, look at some of the key debates around these issues, which were up for discussion at the recent Chartered Institute of Information Security (CIISec) live event.

FEATURE: In the wake of the 9/11 attacks on New York, the city invested hugely in technology to keep communities safe; but as Policing Insight contributor Gareth Bryon reports, the use of such surveillance and identification tools to target minor crimes and activists is prompting public concern, and could become a key debate in the city’s approaching mayoral election.

FEATURE: The challenges of interoperability and improving communication and information sharing between police systems have long been recognised by police officers and managers alike, and the subject was a key topic for discussion at this year’s Emergency Services Show; Graham Newman of police software specialists Clue reports on the interoperability debate, and how tech and policing are working closer together to deliver improvements.

FEATURE: A recent Independent Office for Police Conduct report made a raft of recommendations based on a review of 101 cases of the police use of Taser over a five-year period; but the National Police Chiefs’ Council and the Police Federation have both criticised the report for being ‘vague’, ‘statistically insignificant’ and failing to engage with policing, as Policing Insight Editor Keith Potter reports.

FEATURE: There is widespread discussion about the emergence of artificial intelligence (AI) across society and its relevance to policing, but for many it’s still a baffling subject; Andy Wilkins, CEO and Co-Founder of Futr – which has developed AI services for the police, local government, and the corporate and charitable sectors – explains what AI can do for critical services, why it’s important, and the difference it can make.

OPINION: The Home Office recently put out a revised draft of the Surveillance Camera Code of Practice for public consultation in the UK; Tony Porter, the former Surveillance Camera Commissioner and now Chief Privacy Officer at Corsight AI, believes there is a need for more guidance and clearer governance of surveillance cameras and facial recognition technology, and that regulation of their use and deployment should be a role for the Investigatory Powers Commissioner’s Office.

INNOVATION: The technology revolution has brought about many benefits for society, but it has also provided tools for domestic abuse perpetrators to harass, stalk and terrify their victims, often through coercive control; IBM Security specialist Lesley Nuttall explains how technology is being used to abuse victims, and the steps that tech designers can take to ensure that their latest developments are resistant to being manipulated for harm.

POLICING FRIENDSHIP TOUR: Policing Insight Publisher Bernard Rix’s Policing Friendship Tour recently caught up with Ian Bell, CEO of the Police Digital Service (PDS), for a stroll around the urban landscape of Wembley; after 18 months of rapid technological change in policing and across the public sector – driven in large part by the pandemic – Mr Bell spoke about the challenges of COVID-19, the development of the PDS and the National Policing Digital Strategy, and the organisation’s aims and ambitions move forwards.

FEATURE: Policing Insight’s Andrew Staniforth reports on a terrorist drone attack in India that has raised concerns among security policymakers around the world, and highlighted the fact that unmanned aerial vehicles present a clear and present danger to the public – one for which police and security authorities remain poorly prepared.

OPINION: Until now, UK police IT systems have received much less attention from the public and the media than new technologies such as facial recognition and predictive policing, but recent problems have brought increased attention; Dr Katerina Hadjimatheou, Lecturer in Criminology and Ethics at the University of Essex, believes it’s time the spotlight was shone on the three big private technology companies behind these reportedly failing systems.

ADVERTISEMENT FEATURE: BAPCO has announced the conference programme for its 2021 annual Conference & Exhibition, supported by media partner Policing Insight and taking place 12-13 October in Coventry, UK

FEATURE: As a former Chief Constable of Lancashire and National Police Chiefs’ Council lead for wellbeing, Andy Rhodes understands the stresses and demands of policing, as well as the danger that the poorly managed introduction of new technology, and lack of ongoing and training and support, can add to rather than reduce those pressures; here he teams up with Me Learning’s Shirley Berry to highlight four key lessons for putting people first when embarking on digital transformation.

ADVERTISEMENT FEATURE: Registration has opened for Critical Communications World 2021, supported by media partner Policing Insight. The event is taking place at the IFEMA in Madrid, from November 3-5 this year.

FEATURE: Police call handling hit the headlines in the UK again this month, as chiefs warned daily 999 calls post-lockdown are at levels usually seen on New Year’s Eve, while the Prime Minister unveiled plans for league tables for 999 and 101 call answering times; growing demand, increasing complexity and public channel choice were key issues covered by CoPaCC’s Future Police Contact Management report (published earlier this year in partnership with Salesforce), with the following article from the report highlighting some of the main challenges.

INNOVATION: The need for policing to maximise the potential of the continuing digital revolution is often highlighted – but how well have UK forces ridden the wave of digital transformation so far? Policing adviser and former deputy chief constable Paul Kennedy, and policing consultant Damon Ugargol, examine the key new technologies for policing, how to overcome the challenges of legacy systems, and the opportunities offered by greater integration and interoperability.

OPINION: The increased use of police body-worn cameras has been welcomed in many quarters as a route to improving transparency and accountability; but Bryce Newell, Assistant Professor of Media Law and Policy at the University of Oregon, fears that public records laws such as those prevalent in the US can lead to people’s most sensitive and traumatic moments being made available for public viewing.

OPINION: While the potential evidential benefits of police body-worn cameras are increasingly clear, inconsistencies in their use and oversight threaten to limit their positive impact; Griffith University Lecturers Robyn Blewer and Ronald Behlau believe regulation leading to more effective, consistent use, coupled with independent oversight, is the way forward.

ADVERTISEMENT INTERVIEW: With UK police preparing to handle rapidly growing volumes of digital, multichannel contact from the public, the benefits – both for citizens and forces – of installing integrated contact management and CRM platforms are increasingly obvious; Steve Norris, Police Market Director at Salesforce UK (a specified supplier under the recent framework) highlights the advantages of the latest contact technology in enabling forces to cope with demand and enhance the service to citizens.

OPINION: Modernisation and digital transformation are at the heart of creating a police service capable of protecting communities against future threats; policing adviser and former deputy chief constable Paul Kennedy, and James Cottam of IT recruitment specialists Futures, believe the key to delivering the fast, versatile and responsive transformation required is through a hybrid, collaborative approach to building teams with the necessary skills and expertise.

OPINION: While new technology offers huge advances for policing, the public focus is often on the associated risks of over-reach (real or perceived) and the impact on human rights, and Facial Recognition Technology (FRT) is no different; but Dr Craig Jones of Stats NZ believes the New Zealand Police approach to FRT – committing to transparency and accountability, and addressing concerns through open conversation – can help to maintain public trust and deliver real benefits.

INTERVIEW: As part of the process of compiling the recent CoPaCC Future Police Contact Management report produced in partnership with Salesforce, Policing Insight Editor Keith Potter spoke to PSNI ACC Alan Todd, the NPCC Lead for Contact Management, about the key issues facing policing in relation to public contact – from the increasingly complex nature of demand, to the growth of digital and expanding channel options, the continuing impact of the pandemic, and the long-term challenges and technological opportunities.