Operational policing

ANALYSIS: A number of forces across the UK have introduced embedded mental health professionals to improve and support the police response to those in crisis, and perceptions of such initiatives have been positive; now a new study by the N8 Policing Research Partnership has formally evaluated the West Yorkshire Police project, with impressive results, as Policing Insight Editor Keith Potter reports.

ANALYSIS: Interviewing techniques used in the UK by law enforcement and the security services have improved considerably over the last two decades, but leading expert Prof Laurence Alison believes some simple errors and areas of confusion still remain; here, ahead of this month’s Rapid-Fire Conference on Investigative Interviewing, he sets out 10 top tips for interviewing and building a rapport with interviewees.

OPINION: The recent inquest into the Fishmonger’s Hall terror attack highlighted missed opportunities into the investigation of terrorist Usman Khan, and prompted criticism of the police and security services for their failure to share information more effectively; Policing Insight’s Andrew Staniforth believes that, in the light of this inquest and other previous incidents, it’s now time to consider if the present UK counter-terrorism architecture is fit for purpose.

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ADVERTISEMENT INTERVIEW: With UK police preparing to handle rapidly growing volumes of digital, multichannel contact from the public, the benefits – both for citizens and forces – of installing integrated contact management and CRM platforms are increasingly obvious; Steve Norris, Police Market Director at Salesforce UK (a specified supplier under the recent framework) highlights the advantages of the latest contact technology in enabling forces to cope with demand and enhance the service to citizens.

INSIGHT: Prosecution levels in rape cases nationally have been described as ‘pretty woeful’, and Avon and Somerset had one of the worst charging rates in England and Wales; Project Bluestone has seen the force working with leading academics to assess the problems and address the failings, an initiative which one senior officer said has put ‘fire in the belly of our investigators’, as Policing Insight Deputy Editor Sarah Gibbons reports.

INTERVIEW: As part of the process of compiling the recent CoPaCC Future Police Contact Management report produced in partnership with Salesforce, Policing Insight Editor Keith Potter spoke to PSNI ACC Alan Todd, the NPCC Lead for Contact Management, about the key issues facing policing in relation to public contact – from the increasingly complex nature of demand, to the growth of digital and expanding channel options, the continuing impact of the pandemic, and the long-term challenges and technological opportunities.

FEATURE: A judge-led review of missing persons investigations in Canada – prompted by the murders of eight gay or bisexual men in the Toronto area by serial killer Bruce McArthur – has recommended a new approach to cases that draws on models from other countries including the UK; Policing Insight Deputy Editor Sarah Gibbons reports on the review, and the launch of an international database to share good practice.

INNOVATION: The fast pace of development in drone technology represents an ever-evolving range of threats – particularly in the hands of terrorists; Policing Insight’s Andrew Staniforth looks at the new counter-UAV training for first responders being delivered as part of DroneWISE, and how the project is helping to improve co-ordination and co-operation between countries and agencies.

ANALYSIS: The N8 Policing Research Partnership is currently holding the Policing Innovation Forum, focusing on ‘Effective Partnerships in Policing’; At the first session in May, Dr Layla Skinns of the University of Sheffield presented on research on vulnerability in police custody, including the growing role of health care professionals and liaison and diversion, and the concept of ‘universal vulnerability’.

INTERVIEW: Not all officers relish the prospect of a high-pressure ‘no-comment’ interview, where a suspect’s lack of response can lead to oppressive silences; but new research by Acting Detective Inspector Dan McCarthy of Sussex Police suggests additional training to master the uncomfortable interview room dynamics can lead to much more positive outcomes, as Policing Insight Deputy Editor Sarah Gibbons reports.

ANALYSIS: The debate over the benefits of double-crewed versus single-crewed police response units has continued for some time, but new research from West Midlands Police indicates that pairing up is more productive, safer and delivers more successful outcomes; Policing Insight’s Ian Wiggett looks at how this new data can help to deliver a better assessment of the numbers required on response policing, and offer the best chance of detection in the safest way.

OPINION: With Sadiq Khan re-elected as London Mayor, the focus now turns to one of the key issues of the campaign – tackling knife crime; Greg Berman, former Director of New York’s Center for Court Innovation, and Elizabeth Glazer, former Director of the Mayor of New York’s Office of Criminal Justice, believe there are lessons for London in the efforts of New York to tackle its own problem of criminal violence.

New report: With growing volumes of increasingly complex demand, police contact management was already facing significant challenges before the arrival of COVID-19; but a new report by CoPaCC highlights how forces have responded to more varied public channel choice, adopted and developed new technology, and adapted working practices and reporting structures to meet the challenges of both the increasing demand and the pandemic.

INTERVIEW: Advances in technology and the growing demand for digital communication have led to significant changes to police contact management, but the arrival of COVID-19 presented a whole new challenge; Superintendent Aimee Ramm, the National Product Owner for policing’s digital platform Single Online Home, explains how the development team met that challenge, and the continuing evolution of online reporting and contact prompted by the pandemic.

FEATURE: The NPCC Digital Forensic Science Strategy, developed by the Transforming Forensics (TF) Programme and the Forensic Capability Network, is a blueprint for change to address pressing problems and put forward transformational but realistic solutions; TF Programme Director Richard Meffen explains the aims and issues addressed, as well as some of the key project work being undertaken – such as Legacy Data guidance and CSE Automate – to enable that transformation.

ANALYSIS: Following on from a call in 2016 by UN Special Rapporteur Juan E. Mendez for a ‘universal protocol’ on standards for non-coercive interviewing methods, new Principles for Effective Interviewing have now been published; investigative interviewing specialist Professor Ray Bull, a member of the committee which drew up the new principles, explains the reasoning behind them, the standards they set, and the likely impact on good practice in policing.

FEATURES: As the Novichok poisoning in Salisbury three years ago and other chemical agent attacks have highlighted, the CBRN threat can have a real, traumatic and long-lasting impact; Policing Insight’s Andy Staniforth reports on a new joint European initiative to protect shopping malls – potentially a soft target for terrorists and state-sponsored actors – from CBRN attack.

INTERVIEW: In 2019, Northamptonshire Police withdrew from the East Midlands Operational Support Service, bringing its specialist services back within force; and as Chief Constable Nick Adderley told Policing Insight Deputy Editor Sarah Gibbons, the move has resulted in the increased capability of specialist teams, improved response times, and a better service to the public.

FEATURE: Wales has been a pioneering country in its public-health approach to policing, but now a multi-agency initiative is aiming to create a truly trauma-informed nation that understands and recognises the impact of adverse childhood experiences, as Policing Insight Contributing Editor Tina Orr Munro reports.

FEATURE: A new Social Media Management & Engagement Framework has been launched by the Police Digital Service, to enable forces to meet nationally agreed strategy standards on consistency and engagement, with the potential for using digital channels for both emergency and non-emergency contact, as Policing Insight Editor Keith Potter reports.

OPINION: In his latest article in relation to the Strategic Review of Policing, Police Foundation Director Dr Rick Muir sets out the key steps needed for an effective crime prevention strategy – including a ‘duty to prevent crime’ on the private sector, a national agency working with big tech to tackle online crime, and Cabinet Office ownership and leadership.

ADVERTISEMENT FEATURE: Many police agencies face the same or similar challenges when it comes to digital forensics. Too much data, too many devices and resource constraints. Harsh Behl highlights how the tools from AccessData®, an Exterro Company can bridge the gap between front-line officers and forensic technicians so that investigations, analysis and review can start sooner.

OPINION: At a time when relationships between police and some communities are under growing strain, and in an era when law enforcement is encouraged to engage more positively through social media, there is always a danger that police forces themselves become the ‘fake news’; when that happens it’s important to address the problem quickly and effectively, explains Yael Bar tur, digital communications expert and former NYPD Director of Social Media.