New report: With growing volumes of increasingly complex demand, police contact management was already facing significant challenges before the arrival of COVID-19; but a new report by CoPaCC highlights how forces have responded to more varied public channel choice, adopted and developed new technology, and adapted working practices and reporting structures to meet the challenges of both the increasing demand and the pandemic.

FEATURE: Justin Partridge, Postgraduate Researcher at Leeds University Business School and Visiting Fellow at the Open University Centre for Policing Research and Learning, considers the major issues facing the policing of cybercrime ahead of the second session of the N8 Policing Research Partnership’s Policing Innovation Forum 2021: Partnering Up Against Cybercrime.

INTERVIEW: Advances in technology and the growing demand for digital communication have led to significant changes to police contact management, but the arrival of COVID-19 presented a whole new challenge; Superintendent Aimee Ramm, the National Product Owner for policing’s digital platform Single Online Home, explains how the development team met that challenge, and the continuing evolution of online reporting and contact prompted by the pandemic.

OPINION: After a number of high-profile protests over the past year, a community’s successful efforts to prevent the arrest and possible deportation of two men in Glasgow last week may represent a turning point in the public’s willingness to support policing by consent, believes public order expert and former Chief Superintendent Owen West – and that change in approach may bring a significant challenge for UK policing.

FEATURE: The recent Europol terrorism report confirmed that violent Jihadism remains a serious concern in the UK, and also redefines ‘Jihadist terrorism’; as Jihadist attacks on soft targets continue, Policing Insight’s Andrew Staniforth reports on why the definition and terminology used is a key issue for law enforcement.

ANALYSIS: DNA and other biometric samples are retained in the UK under clear regulations and an overarching legal framework; but as Post-Doctoral Researcher Karen Richmond of the University of Copenhagen explains, misaligned legislation between England and Wales, Scotland, and Northern Ireland, means that more than one million samples are being illegally retained – leaving police personnel who enrol those subject onto databases open to litigation.

UK PCC ELECTIONS 2021: As the dust slowly settles on the 2021 police and crime commissioner (PCC) elections, and those in post start to implement their manifestos, Professor Peter Joyce (Wrexham Glyndŵr University) and Dr Wendy Laverick (University of Hull) take a closer look at the election process – who fought on what issues, how the parties fared, the profiles of those now in office, and what the challenges will be for PCCs going forwards.

ANALYSIS : Are police and crime commissioners fit for purpose? In the wake of the May elections, Dr Simon Cooper of the University of Essex, unveils new research which suggests stark differences in the calibre of PCCs – with some identified as ‘ill-equipped’ for the job.

OPINION: As the public head to the polls today to vote in local council and police and crime commissioner (PCC) elections, two-term North Yorkshire PCC (becoming one of only four Police, Fire and Crime Commissioners) Julia Mulligan – who is not standing again this year – looks back at her time in office, and explores how commissioners can champion causes, change priorities, focus minds and deliver results as catalysts for reform.

OPINION: News that the Home Office is considering reintroducing league tables for the performance of police forces in England and Wales against six key crime types was criticised last week by police leaders and staff associations; Former chief superintendent Owen West shares some of his own experiences of the negative impact of police targets, and why they can have a damaging effect on community relations.

ANALYSIS: More than a year after Sir Craig Mackey submitted his review of UK serious organised crime, last month the Government published an ‘Executive Summary’ only, adding that plans to tackle SOC would now come under the Integrated Security Review; Policing Insight's Ian Wiggett reports on the challenges, concerns and lack of detail in the fight against organised crime.

FEATURE: In his recently published second review of UK anti-terrorism legislation, Jonathan Hall QC, the Independent Reviewer of Terrorism Legislation, has called for new police powers to tackle digital encryption; Policing Insight’s Andrew Staniforth explains why such powers are desperately needed to keep up with advances in technology.

FEATURE: Forty years ago this month, rioting erupted in Brixton – and later in 1981 across the country – leading to one of the most significant inquiries into policing in the UK; in the second half of a two-part feature, Dr Wendy Laverick of Hull University and Professor Peter Joyce of Wrexham Glyndŵr University explore the impact of Lord Scarman’s recommendations, and their legacy on key areas of police reform.

OPINION: Both the Commission for Countering Extremism and Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services have put forward new terminology to describe extremist organisations and activities in the UK; but Professor Chris Allen of the University of Leicester believes the new definitions could create more problems than they solve.

OPINION: The findings of the recent Commission on Race and Ethnic Disparities Report have been called into question by a number of campaign and community groups; but police ethics advisor Montell Neufville believes that among the recommendations are some important messages for prospective PCCs and mayors on public scrutiny and police-community relations.

OPINION: Serious public disorder has been a regular feature of news bulletins in recent weeks, from Bristol and Clapham Common to Belfast and Ballymena; public order expert and former chief superintendent Owen West believes a lack of clarity over coronavirus regulation has been a major factor – and if unresolved, could lead to a summer of potentially violent unrest.

ANALYSIS: Vulnerability is increasingly important to operational policing - but how can these complex narratives be best embedded in police education? Jennifer Norman and Dr Emma Williams of the Open University discuss the development of an interdisciplinary approach.

FEATURE: Continuing a new series of The Police Student, Policing Insight Academic Editor Dr Carina O’Reilly explores the key issue of ‘What is policing?’ In this article she looks at a range of models that have been used to try to represent or modify how policing works in different countries, and also examines the leading contemporary model of Evidence-Based Policing.

OPINION: While COVID-19 and other immediate challenges have seen many sectors including policing focus on the present, the challenges of the future still need to be considered and addressed; Police Superintendents’ Association President Paul Griffiths looks at some of the key issues highlighted by futures thinking, and the steps the service should be taking to address them.

OPINION: The murder of Sarah Everard, and the review into the policing of the Clapham Common vigil, have highlighted key issues around police action in the UK and public confidence; London Policing College Director Rod Jarman, a former senior Met Police officer, explores some of those wider concerns, and outlines steps the service could take to promote reassurance and real change.

OPINION: From policing the pandemic and public order to undue political influence, the impact on officer wellbeing and the lack of nuanced, detailed debate about what society wants from its police service, it’s clear that law enforcement in the UK is facing significant challenges; author and former Met Police Chief Superintendent John Sutherland sets out some of those key challenges, along with an 11-step blueprint for how the service can respond to them.

Feature: As the Inquiry into the 2017 Manchester Arena terror attack continues, there is work behind the scenes to update the Joint Doctrine, the interoperability framework for UK emergency service responders; Carl Daniels of JESIP spoke to Policing Insight’s Catherine Levin about the consultation and how it has never been more important to work together.

OPINION: Frustrated at being unheard, and feeling – in the context of protest at least – they are losing the battle of public opinion, UK policing has been left to fight alone in a no-win situation; what happens next is crucial, says public order expert and former Chief Superintendent Owen West, and cannot be allowed to risk the covenant between police and communities.

ANALYSIS: The Victims’ Commissioner recently called for enhanced support measures under a new Victims Law. One of her more ambitious proposals is the introduction of free and independent lawyers to support rape victims on issues of privacy. Ellen Daly and Dr Olivia Smith of Loughborough University evaluate the scheme and show that legal representation can benefit victims and investigating officers without detriment to fair trial.