Police forces - United Kingdom

INNOVATION: When public sentiment – including trust in police – can shift overnight following a viral clip or local incident, the need for policing to be able to engage with and have an up-to-date grasp of local sentiments has never been stronger; Michael Simon, Chief Strategy Officer at Zencity and a speaker at this weekend’s Cumberland Lodge Police Conference, argues that harnessing the latest technology – rather than door-knocking and telephone surveys – can provide policing with a real-time, in-depth understanding of the ‘voice of the customer’.

FEATURE: A new report from HM Inspectorate of Constabulary and Fire & Rescue Services into the UK police response to organised immigration crime (OIC) has called for greater collaboration between forces, better intelligence gathering and sharing, and for OIC to become a higher law enforcement priority in order to tackle the organised crime groups involved, as Policing Insight’s Sarah Gibbons reports.

INTERVIEW: Humberside Police has become a story of turnaround success, from being the first UK force to be rated ‘inadequate’ to becoming graded in most areas as ‘outstanding’ or ‘good’, and technology has played key part in the transformation; Police Insight’s James Sweetland spoke to the force’s Chief Digital and Innovation Officer Scot Dunn about the role artificial intelligence has played in that journey, the importance of focusing new tech on supporting victims, and the difference a national policing centre could make.

FEATURE: A new report from the Scottish Institute for Policing Research exploring efforts to implement anti-racist strategies in UK policing and the wider public sector highlights persistent institutional racism, resistance to organisational change, and defensive attitudes among officers as some of the key barriers to reform, with training and minority recruitment drives labelled as “shallow and tokenistic”, as Policing Insight’s Sarah Gibbons reports.

FREE SUBSCRIBER ACCESS: Policing Insight welcomes officers and staff from Ottawa Police Service, who now have FREE subscriber access with the start of a new organisation wide subscription. They join a community of readers from many other UK and international police, government, academic, criminal justice and emergency services organisations with an interest in progressive policing. Read on to find out how to use your FREE subscriber access.

INNOVATION: A wellbeing programme for investigators in Essex Police and Kent Police, which combines awareness and training with one-to-one meetings and online resources, has been highlighted as good practice by the College of Policing; Health and Wellbeing Delivery Manager Janine Jury spoke to Policing Insight’s Sarah Gibbons about how the programme works, the buy-in from officers and senior leaders, and the potential benefits for victims as officers “pay forward” the compassion they’ve received.

OPINION: Having played a key role in delivering the New Met for London cultural reform programme for the UK’s largest police force, Public Safety Tech Consultant Michael Calderaro-Tracey shares some insights into the importance of psychological safety, the dangers of trying to make a broken system work, and the need for continuous commitment to transformation in an environment where change is essential rather than optional.

INNOVATION: The use of an evidence storage and sharing app rolled out across Hertfordshire Constabulary has seen positive outcomes more than double compared to the force average, with investigation times reduced and demand on digital forensic unit and data storage also cut; now more forces across England and Wales are looking at adopting the technology, as Policing Insight’s Sarah Gibbons reports.

ANALYSIS: Policing Insight’s Dr Chris Allen examines the findings of a new report by the Global Initiative Against Transnational Organised Crime into maritime drug trafficking, including the scale of the challenge, the available resources and logistical approaches of organised crime groups, and what steps could be taken to improve law enforcement’s efforts to tackle the traffickers.

FEATURE: In the latest article in The Police Student series, Policing Insight Academic Editor Dr Carina O’Reilly explores the development of restorative justice, including the aims and principles behind the approach, the expansion of its implementation, and the evidence around its use.

FEATURE: By combining a suite of national innovations with its own local solutions, Suffolk Constabulary has transformed its contact management and response functions; Assistant Chief Constable Eamonn Bridger tells Policing Insight’s Ian Weinfass how the force moved out of an HM Inspectorate of Constabulary and Fire & Rescue Services ‘inadequate’ public contact rating to no longer being assessed as a ‘cause for concern’ - all within 10 months.

ANALYSIS: Following some high-profile cases of police-perpetrated domestic abuse (PPDA) in the UK, there are growing concerns over the reporting of such offences and appropriate policing responses; drawing on research into an advocacy support intervention for victim-survivors of PPDA, Dr Clare Rawdin, Dr Sarah Wallace and Professor Emma Williams show how ‘organisational silence’ over PPDA is often maintained but can also be challenged.

ANALYSIS: Operation Soteria has been described as a ‘game changer’ for the police investigation of rape and serious sexual offences (RASSO) in England and Wales, with the development of a new national operating model (NOM) for RASSO one of the key outcomes; in this article Professor Bernard Burnes, Dr Linda Cooper, and Dr Clare Rawdin – members of the change team for ‘Pillar 4’ (learning development and officer wellbeing) of Op Soteria – share some of the findings and insights from their work on the project.

ANALYSIS: Collaborative research by the University of Portsmouth and the National Police Chiefs’ Council (NPCC) Serious and Organised Crime (SOC) Portfolio has explored equality, diversity and inclusion (EDI) in SOC roles; the University’s Professor Sarah Charman, Dr Geoff Newiss, Dr Jemma Tyson and Dr Alejandra De La Fuente Vilar, and T/Det Chief Supt Paul Wells of the NPCC SOC portfolio, explain the findings and set out priorities to improve EDI.

FEATURE: This year’s Cityforum Transforming Police Public Contact event, supported by Policing Insight as media partner, saw experts from across the sector discuss key issues around contact management; in this article – a shortened version of the full report from the event – Dr Rick Muir, Policing Advisor to the Home Secretary, looks at some of the debates from the day, including the strategic challenges, potential quick wins, and how the discussion has broadened to consider ways police-public interaction can improve trust and confidence.

FREE SUBSCRIBER ACCESS: Policing Insight welcomes staff from the Swiss Police Institute, who now have FREE subscriber access with the start of a new organisation wide subscription. They join a community of readers from many other UK and international academic, government, police, criminal justice and emergency services organisations with an interest in progressive policing. Read on to find out how to use your FREE subscriber access.

INTERVIEW: Merseyside Police’s two-pronged approach of piloting serious violence reduction orders and increasing high-profile uniformed foot patrols as part of a hotspot project has led to a drop in overall crime, and a 50% cut in violent crime in some areas; the force’s Supt Phil Mullally spoke to Policing Insight’s Sarah Gibbons about how the two initiatives work together, the opportunities to improve community relations, and why “excellence in the basics” is better than “reinventing the wheel”.

FEATURE: A new report into artificial intelligence (AI) and online crime, published by the Alan Turing Institute, has warned that UK policing needs to “get serious” about the threat posed by AI or risk a rapidly escalating problem, with calls for a new taskforce to be based in the National Crime Agency to work with national security and industry partners to tackle the threat, as Policing Insight’s Sarah Gibbons reports.

FREE SUBSCRIBER ACCESS: Policing Insight welcomes students and staff from Canada's Wilfrid Laurier University, who now have FREE subscriber access with the start of a new organisation wide subscription. They join a community of readers from many other UK and international academic, government, police, criminal justice and emergency services organisations with an interest in progressive policing. Read on to find out how to use your FREE subscriber access.

FEATURE: New research exploring the impact of a police-sent, low-cost text message ‘nudge’ reminding Class A drugs offenders to attend a mandatory drug assessment has highlighted the increased chances of helping offenders to “make it through the door” towards treatment, improving compliance and potentially reducing recidivism and offending, reports Policing Insight’s Keith Potter.

OPINION: Having spent more than 20 years advising and supporting police forces and stakeholders in the UK on how to bring meaningful change to police-community relations, Montell Neufville, Chair of the Joint Protective Services (Bedfordshire, Cambridgeshire & Hertfordshire Police) Scrutiny Panel and a National Advisory Group member of the Independent Office for Police Conduct, shares his top tips on the steps police and crime commissioners and mayors can take to improve trust between forces and the communities they serve.

INNOVATION: Following on from the Cityforum roundtable on transforming police public contact earlier this year, and with the Government’s policing priorities highlighting the issue as crucial to modern service delivery, Content Guru Co-Founder and Deputy CEO Martin Taylor looks at the strategic reform, innovation, and future of police public contact.

OPINION: By the end of 2026 all Police Scotland frontline officers will wear body-worn video (BWV) cameras while on duty – one of the last UK forces to deploy the technology nationally; but the University of Stirling’s Professor William Webster and Dr Diana Miranda argue that despite the widespread use of BWV, there is little robust evidence about its effectiveness, and warn that without consistent training, scrutiny and accountability, the technology could damage community relations and encroach on citizens’ rights.

FEATURE: Adopting and implementing a ‘carrot and stick’ approach to those likely to be drawn into organised crime groups (OCGs) – by coupling increased surveillance and police action with the opportunity for rehabilitation and pathways out of crime – can prevent young people from entering OCGs, reduce recidivism, disrupt gang activity, and increase arrests of established members, according to the results of a pilot scheme by West Midlands Regional Organised Crime Unit, as Policing Insight’s Sarah Gibbons reports.