The Victim’s Journey – how technology can transform citizen engagement

ADVERTISEMENT FEATURE: The 2021/22 PEEL assessments of police forces in England & Wales by Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) have highlighted some exceptional performances but also areas to improve in contact management and providing a service to the victims of crime. Steve Norris explains how the Salesforce solution can equip forces with appropriate technology to improve communication with victims of crime and meet their needs.