Turning the key: Can leaders unlock the transformational power of volunteers?
21st century community engagement
ANALYSIS: With public services under increasing pressure, leaders need to refresh their thinking on harnessing the considerable untapped resources in every community; in the second in a series of articles, Intensive Engagement’s Richard James (a former police territorial commander), Citizens in Policing specialist Dr Iain Britton, and Jayne Pascoe (Neighbourhood Watch Network) suggest there is no shortage of support available – but can leaders turn the key to unlock this resource?