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Answering the call: Lancashire’s voice to text analytics project

A review of Lancashire Constabulary’s Force Control Room, which receives more than 1.2 million calls a year, led to the development of an award-winning voice to text system which will significantly improve the force’s call handing and service delivery to the public. Project leaders Chief Supt Ian Dawson and Insp Andy Doran explain the background to the project, the actions already completed, and the potential for further advances.

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