The fourth 911 option helping those experiencing mental health crises to stay safe

25th November 2022Christine Townsend, Policing Insight

As police forces around the world struggle to meet the growing demand of emergency calls related to people’s mental health problems, Austin Police Department in Texas has introduced a clinician-based ‘mental health crisis’ option for 911 callers which has improved the service to the public, cut use of force and arrest rates, and enabled officers to prioritise the response to crime, as Policing Insight’s Christine Townsend reports.

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