INNOVATION: As International Control Room Week gets underway, Essex Assistant Chief Constable Stuart Hooper, the National Police Chiefs’ Council Contact Operations Lead, outlines the development of AI Post-Call Analysis, which produces concise, easy-to-read summaries of all incoming control room contact and automatically categorises calls by topic to enable rapid retrieval and analysis – one of a tranche of technical innovations designed to help forces “move from overwhelmed to empowered”.