Global progressive policing

AI Post-Call Analysis: Transforming police contact insight

As International Control Room Week gets underway, Essex Assistant Chief Constable Stuart Hooper, the National Police Chiefs’ Council Contact Operations Lead, outlines the development of AI Post-Call Analysis, which produces concise, easy-to-read summaries of all incoming control room contact and automatically categorises calls by topic to enable rapid retrieval and analysis – one of a tranche of technical innovations designed to help forces “move from overwhelmed to empowered”.

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