ICT

INNOVATION: The National Enabling Programmes (NEP) have been working with UK police forces to provide new technology over the past four years, but the COVID-19 pandemic has provided fresh impetus to the transformation, as Policing Insight’s Sarah Gibbons reports.

INTERVIEW: With a force area covering 2.5 million square kilometres – the world's largest non-federated jurisdiction – Western Australia Police face unique challenges, and enforcing COVID-19 restrictions was certainly one of them; Policing Insight’s Sarah Gibbons spoke to WA Deputy Commissioner Gary Dreibergs about the pioneering, police-led app that made all the difference.

ADVERTISEMENT FEATURE: Harder to say and even harder to achieve, interoperability has long been the bugbear of many industries with policing perhaps at the top of the tree. Boyd Mulvey discusses what can be done to drive integration and interoperability forward for a more joined up approach to policing.

ADVERTISEMENT FEATURE: Police services face the challenge of a growing multitude of communications channels used by the public, with engagements across social media, web and voice channels. Steve Norris, Police Market Director for Salesforce UK, discusses how these touchpoints can be married together for greater efficiency and insight.

NEW REPORT: CoPaCC publishes in-depth individual analyses of the police ICT provision in 10 police forces providing the largest response to the CoPaCC National Police ICT Survey in 2018. The 'Police ICT: Forces in Focus' reports are the latest in the CoPaCC Police ICT: User Perspectives series based on the Survey results. These reports are critical reading for anyone with an interest in improving police ICT provision.

Interview: CoPaCC's Police ICT User Survey revealed the depth of discontent among frontline officers and staff with their ICT provision, but what also emerged was a lack of consultation with some users before they are given a new piece of 'kit'. Police Federation lead on technology Simon Kempton argues the frontline should have a greater say in IT procurement decisions for the benefit of the public, police and suppliers.

NEWS: Issues with the Athena system, used by nine UK police forces to share intelligence and build case files, were highlighted on the BBC this week but CoPaCC's Police ICT User Survey shows the problems are not confined to Athena. Scroll down to listen to the Police Federation's Simon Kempton and Policing Insight's publisher and CoPaCC Chief Executive Bernard Rix being interviewed about the challenges facing police ICT.

OPINION: In the recent CoPaCC Police ICT: User Perspectives 2018 report officers and staff express dissatisfaction with equipment, training and support that is preventing them from policing to the best of their ability. Simon Kempton, Deputy National Treasurer and National Board Member of the Police Federation of England & Wales, gives his view on the report findings.

OPINION: A lack of integration and interoperability between ICT systems coupled with outdated hardware continue to hamper Scottish police officers but, in his foreword to CoPaCC's Police ICT: User Perspectives 2018 report, President of the Association of Scottish Police Superintendents Ch Supt Ivor Marshall says the recently agreed £298 million for ICT investment is an opportunity to create a system fit for purpose.

OPINION: "Technology is changing fast and it’s essential that we keep a handle on the police ICT user experience, so we can better understand the challenges facing users and look for solutions" says Ch. Supt. Paul Griffiths, Vice President of the Police Superintendents Association in his foreword to the CoPaCC Police ICT: User Perspectives 2018 report.

INSIGHT: Published today, the "Police ICT: User Perspectives 2018" report includes articles providing a range of views on the results and what should happen next. Policing Insight's editor, Tina Orr Munro, here acknowledges that some progress on police ICT has been made since last year's survey - but widespread frustrations reveal the police service still has a very long way to go.

NEW REPORT: The results of this year's Police ICT User survey have now been published, with police officers and staff expressing deep dissatisfaction with ICT provision in their forces. They tell a story of badly specified, out-of-date equipment, slow and unreliable systems with poor integration combined with a lack of suitable training and support.

ANALYSIS: The latest CoPaCC thematic report 'Police ICT: User perspectives' was published recently. The report provides a unique insight into the views of the frontline on the provision of ICT in their force, based on CoPaCC's national survey. Bernard Rix, CoPaCC Chief Executive, takes a look at user responses to Question 11 (of eleven).

ANALYSIS: The latest CoPaCC thematic report 'Police ICT: User perspectives' was published recently. The report provides a unique insight into the views of the frontline on the provision of ICT in their force, based on CoPaCC's national survey. Bernard Rix, CoPaCC Chief Executive, takes a look at user responses to Question 10 (of eleven).

ANALYSIS: The latest CoPaCC thematic report 'Police ICT: User perspectives' was published recently. The report provides a unique insight into the views of the frontline on the provision of ICT in their force, based on CoPaCC's national survey. Bernard Rix, CoPaCC Chief Executive, takes a look at user responses to Question 9 (of eleven).

ANALYSIS: The latest CoPaCC thematic report 'Police ICT: User perspectives' was published recently. The report provides a unique insight into the views of the frontline on the provision of ICT in their force, based on CoPaCC's national survey. Bernard Rix, CoPaCC Chief Executive, takes a look at user responses to Question 8 (of eleven).

ANALYSIS: CoPaCC's Police ICT User Survey had its first public airing this month when CEO Bernard Rix presented its findings to a conference of police ICT suppliers. But what can the service and suppliers learn from the results of the survey?   

ANALYSIS: The latest CoPaCC thematic report 'Police ICT: User perspectives' was published recently. The report provides a unique insight into the views of the frontline on the provision of ICT in their force, based on CoPaCC's national survey. Bernard Rix, CoPaCC Chief Executive, takes a look at user responses to Question 7 (of eleven).

ANALYSIS: The latest CoPaCC thematic report 'Police ICT: User perspectives' was published recently. The report provides a unique insight into the views of the frontline on the provision of ICT in their force, based on CoPaCC's national survey. Bernard Rix, CoPaCC Chief Executive, takes a look at user responses to Question 6 (of eleven).

ANALYSIS: The latest CoPaCC thematic report 'Police ICT: User perspectives' was published recently. The report provides a unique insight into the views of the frontline on the provision of ICT in their force, based on CoPaCC's national survey. Bernard Rix, CoPaCC Chief Executive, takes a look at user responses to Question 5 (of eleven).

ANALYSIS: The latest CoPaCC thematic report 'Police ICT: User perspectives' was published recently. The report provides a unique insight into the views of the frontline on the provision of ICT in their force, based on CoPaCC's national survey. Bernard Rix, CoPaCC Chief Executive, takes a look at user responses to Question 4 (of eleven).

ANALYSIS: The latest CoPaCC thematic report 'Police ICT: User perspectives' was published recently. The report provides a unique insight into the views of the frontline on the provision of ICT in their force, based on CoPaCC's national survey. Bernard Rix, CoPaCC Chief Executive, takes a look at user responses to Question 3 (of eleven).

ANALYSIS: CoPaCC's thematic report 'Police ICT: User perspectives' revealed users had similar perceptions of their ICT, but there were wide variations in terms of levels of satisfaction. Ian Wiggett takes a closer look at the findings of the survey to discover why. 

ANALYSIS: The latest CoPaCC thematic report 'Police ICT: User perspectives' was published recently. The report provides a unique insight into the views of the frontline on the provision of ICT in their force, based on CoPaCC's national survey. Bernard Rix, CoPaCC Chief Executive, takes a look at user responses to Question 2 (of eleven).