INTERVIEW: It’s rare – if not unique – that a chief officer gets to build a sizeable new police department from scratch, setting out their vision, choosing their team, and implementing the latest processes and technologies; Policing Insight’s Christine Townsend spoke to Chief Norm Lipinski of Canada’s new Surrey Police Service about the combination of community focus and business acumen that he believes can build ‘a top-tier organization’.

INTERVIEW: The Capitol Building riots on 6 January 2021 were a dark day for US politics and an incredibly difficult one for policing, especially the officers of the Washington DC Metropolitan Police Department; Department Chief Robert Contee spoke to Policing Insight’s Christine Townsend about the continuing impact of the insurrection, his pride and passion for his role, and the ongoing challenges of policing America’s capital city.

INTERVIEW: Against a backdrop of violent arrests and oppressive responses in the 1970s, New South Wales Police has had a difficult relationship with the LGBTQ+ community; Policing Insight Contributing Editor Sarah Gibbons spoke to NSW Assistant Commissioner Gelina Talbot about the journey the force has been on to rebuild relationships, addressing equality and diversity issues internally, and her own Leadership Award for LGBTQ+ inclusion.

INTERVIEW: With a career combining operational policing and complex investigation with academia, Dr Tracey Green recently took up her post as CEO of the Australia New Zealand Policing Advisory Agency with greater insight than most into the demands facing law enforcement; she spoke to Policing Insight Editor Keith Potter about the Agency’s work on immediate and long-term policing challenges, the importance of sharing good practice, and the benefits of collaboration between police and academics.

INTERVIEW: Restorative justice (RJ) has been long been recognised as a potentially effective alternative to traditional criminal justice processes in many countries, but adoption of the approach has been much slower in the US; one keen advocate is Durham PD Chief Patrice Andrews, who spoke to Policing Insight’s Christine Townsend about the benefits of RJ, its role in reducing crime, and the support among officers for this and other diversionary tools.

INTERVIEW: In the second part of his interview with Policing Insight, Superintendents’ Association President Paul Fotheringham spoke to Keith Potter about the structural and operational challenges facing the rank, the pressures on measuring and improving performance, and the importance of focusing on wellbeing and good leadership.

INTERVIEW: Paul Fotheringham took up his post as President of the Superintendents’ Association in March, with policing facing a range of operational and structural challenges, and concerns over pay, pensions, and conditions; after three months in post, he spoke to Policing Insight Editor Keith Potter, and in the first of a two-part interview explores the strained relationship with government, and why there might be cause for optimism.

INTERVIEW: Ahead of this week’s Police Digital Summit, and a year after his interview for CoPaCC’s Future Police Contact Management report, PSNI ACC Alan Todd, the NPCC lead for contact management, spoke to Policing Insight about the digital contact developments over the past 12 months, the challenges still ahead, and next month’s launch of a new British Sign Language video relay service for emergency calls.

INTERVIEW: Boulder PD Chief Maris Herold has a wealth of policing experience, including at the forefront of significant reform; she spoke to Policing Insight’s Christine Townsend about the holistic governance approach, the importance of involving communities and other agencies in tackling gun crime, and why police departments need to focus more strongly on prevention rather than reaction.

INTERVIEW: A new early intervention system adopted by Dallas PD can highlight those officers who need more support and training to improve their performance; Deputy Chief Catrina Shead spoke to Policing Insight’s Christine Townsend about the system, as well as current recruitment challenges, and why experience and observation are as important as education.

INTERVIEW: Once a hotbed of 1970s counterculture, Austin in Texas has a reputation as a progressive, fast-changing city, with all the policing challenges that a modern urban environment brings; Policing Insight’s Christine Townsend spoke to Austin Police Department Chief Joseph Chacon about meeting those challenges – including recruitment, community safety and racial inequality – and his own style of leadership.

Interview: Having worked her way up from secretary to a senior police role, Denver PD Deputy Chief Barb Archer has drawn on her diverse experiences to create a leadership style that is widely respected and admired; she spoke to Policing Insight’s Christine Townsend about leadership, the need to improve diversity within policing, and what drives her to continue achieving.

ANALYSIS: The combination of a rapidly growing population and historically low staffing levels means that officers within Toronto Police Service (TPS) face increased risk of stress, physical and mental injury, and struggle to deliver the best service to the city’s community; to help address those challenges, Toronto Police Association (TPA) has been working with TPS to analyse officer workloads and identify improved alternative shift patterns, as TPA President Jon Reid explains.

INTERVIEW: With increasing demand, limited resources and higher levels of public scrutiny, Denver Police Department (DPD) is facing challenges common to law enforcement agencies around the world; Chief Paul Pazen, the city native now leading DPD, believes the answers include strong community understanding, opportunities for police lifelong learning, and alternatives to traditional police responses, as he explained to Policing Insight’s Christine Townsend.

INTERVIEW: When the citizens of Queen Creek, Arizona voted in favour of establishing a new police department, experienced Chief of Police Randy Brice was given the job of creating the organisation; he spoke to Policing Insight’s Christine Townsend about the challenges of recruiting during Covid, to a tight deadline, while ensuring the town’s community has a strong voice in the mission, values and vision of its new PD.

INTERVIEW: Police can easily find themselves on the wrong end of a social media storm, either from online trolls or as a result of edited footage; but for recently appointed West Mercia Chief Constable Pippa Mills, Twitter provides an opportunity to engage with the public, praise staff and support colleagues, as she explained to Policing Insight Deputy Editor Sarah Gibbons.

Interview: Transferring into An Garda Síochána from Toronto Police, Deputy Commissioner Shawna Coxon wondered how she would be received as 'an outsider' implementing their reform programme. She needn't have worried. Here she tells Policing Insight's Deputy Editor Sarah Gibbons about the warm welcome she's received, her frustrations at COVID restrictions limiting her walks on the beat and how the culturally rich policing style has her smitten.

INTERVIEW: As part of the process of compiling the recent CoPaCC Future Police Contact Management report produced in partnership with Salesforce, Policing Insight Editor Keith Potter spoke to PSNI ACC Alan Todd, the NPCC Lead for Contact Management, about the key issues facing policing in relation to public contact – from the increasingly complex nature of demand, to the growth of digital and expanding channel options, the continuing impact of the pandemic, and the long-term challenges and technological opportunities.

INTERVIEW: Ahead of this week’s launch of the UK’s new Police Digital Service, Policing Insight Deputy Editor Sarah Gibbons spoke to CEO Ian Bell about the transition from the Police ICT Company,the pace of technological change in policing, and the aims and ambitions of the new organisation.

INTERVIEW: A six-month trial of armed response teams in New Zealand last year didn’t lead to the routine arming of officers; now New Zealand Police Association President Chris Cahill is calling for a national firearms register to be urgently introduced, to cut the number of guns going to criminals, as Policing Insight Deputy Editor Sarah Gibbons reports.

INTERVIEW: Following the Home Secretary’s confirmation last week of the recommendations of part one of the police and crime commissioner review, Paddy Tipping, Chair of the Association of Police and Crime Commissioners, spoke to Policing Insight Editor Keith Potter about the implications of the review for PCCs, and what the second stage of the process could mean.

INTERVIEW: After 38 years in the police service, British Transport Police Temporary Chief Constable Adrian Hanstock is shortly due to retire, having become the only openly gay male police officer to lead a UK force; he spoke to Policing Insight Deputy Editor Sarah Gibbons about his fears when he first joined the job, the progress policing has made on diversity, and the challenges that still need to be tackled.

INTERVIEW: An Garda Síochána's new Deputy Commissioner Shawna Coxon welcomes the extra scrutiny she will attract as an outsider joining the top team of the force from Toronto next month. Policing Insight Deputy Editor Sarah Gibbons talked to her about her role and how her change management experience and ability to think differently stand to benefit her new colleagues and the Irish community.

INTERVIEW: While many police organisations and leaders struggle to use social media effectively, Northamptonshire Chief Constable Nick Adderley regularly engages in Twitter exchanges with the wider public, while also vlogging to his own staff; Policing Insight’s Sarah Gibbons spoke to Mr Adderley about his online profile, his efforts to ensure openness, and why he believes good leaders need to ‘keep their hand in’.