ANALYSIS: The contentious nature of policing inevitably gives rise to some complaints, and how those complaints are handled has been an issue of concern for both the public and police in the UK; in this final article in a series reviewing the police complaints process, Dr Rob Heaton and Professor Stephen Tong consider their findings so far, and point to some ways forward that could help to achieve a fair, open and more effective mechanism for dealing with misconduct.

ANALYSIS: It’s little surprise that the contentious nature of policing will in some cases give rise to complaints, but the way those complaints are handled and resolved has been an issue of concern for both the public and police officers in the UK; in this second of three articles reviewing the police complaints process, Professor Stephen Tong and Dr Rob Heaton explore the nature and psychology of disputes, how similar conflict is resolved in other sectors, and why the assessment of how a complaint should be handled is so crucial.

ANALYSIS: It’s little surprise that the contentious nature of policing will in some cases give rise to complaints, but the way those complaints are handled and resolved has been an issue of concern for both the public and police officers in the UK; in this first of three articles reviewing the police complaints process, Dr Rob Heaton and Professor Stephen Tong identify why some policing activity will inevitably lead to complaints, and why attempts to reform the complaints system to date seem to have fallen short of expectations.