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Getting the message right: The power of language in policing

UK policing has been under intense scrutiny in recent weeks – particularly in the wake of Sarah Everard’s murder, and the focus on misogyny and violence against women and girls – and the service’s efforts to put out the right message have often fallen short; in this opinion piece Policing Insight’s Christine Townsend, a specialist in crisis communications, urges forces to recognise the power of language and gain a better understanding of their audience.

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