Retail staff have increasingly been subjected to violence and abuse, partly as a result of the growth in shoplifting, prompting calls from the industry and unions for a new offence of assaulting a shop worker; but Penelope Gibbs, Director of campaign group Transform Justice, warns that the a move would do nothing to reduce the number of attacks, suggesting that a better police response to such assaults and perpetrators dealt with out of court where possible would be much more effective.