Contact details: Failing to understand why people call the police will hamper call-handling response

6th April 2020Amanda Coleman, Crisis Communication Consultant

Whilst the police are highly adept at managing emergency calls, data on the many other reasons people call the police is lacking. Crisis Communication Consultant Amanda Coleman, who has more than twenty years experience in law enforcement communications, says it is this detail that is needed for a truly effective call-handling response.

To read this article you need to have an individual paid subscription or subscriber access via your organisation’s corporate subscription.

Please sign in to your account or subscribe to a plan below to read this article.

If your organisation has a corporate subscription please register a FREE account with your organisation email address for full subscriber access.

Email Address or Username:

Password:

Forgot password?

Having problems creating an account or can't sign in? Please e-mail [email protected]

Username: *

Email Address: *

Verify Email Address: *

Captcha: *

A registration to Policing Insight also registers you for access to sister site PolicingTV.

Receive the Policing Insight Weekly Digest Receive the Policing Insight Daily Brief (powered by Media Monitor) I would like to receive information and offers from carefully selected partners of Policing Insight and PolicingTV

Having problems creating an account or can't sign in? Please e-mail [email protected]

Premium Subscription (Annual)

All Articles
Reports
Media Monitor
All PolicingTV Videos
Newsletters (Access all content)

£600 per year

Articles Only Subscription (Annual)

All Articles
Reports
Media Monitor
All PolicingTV Videos
Newsletters (Access all Policing Insight content)

£200 per 12 months

Contact details: Failing to understand why people call the police will hamper call-handling response

Request a password reset using the form below