FEATURE: While lockdown led to a reduction in many crimes, speeding motorists abusing the empty roads led to an increased demand for driver retraining schemes; crisis communication consultant Amanda Coleman spoke to Ruth Purdie, Chief Executive Officer of UK Road Offender Education (UKROEd), about working with forces during the pandemic, the move to online retraining courses, and how the service will be delivered moving forwards.

OPINION: New research suggests the unique nature of the COVID-19 pandemic has left policing struggling to make the most effective use of social media; crisis communications expert Amanda Coleman believes that the wide range of social media platforms could be used not just to engage the public, but to target and tackle crime.

Opinion: Phrases such as 'isolated incident' and 'reassure the public' regularly appear in police statements to the public and press, regardless of the force, but crisis communication consultant Amanda Coleman argues their overuse has rendered them meaningless and it's time to take a different approach.

Opinion: A Crest Advisory report has revealed overwhelming support for the UK police's approach to policing the pandemic. Crisis Communication Consultant Amanda Coleman says now is the time to build community involvement into the communication strategy, laying the foundations for how the next generation view the police.

Opinion: Whilst the police are highly adept at managing emergency calls, data on the many other reasons people call the police is lacking. Crisis Communication Consultant Amanda Coleman, who has more than twenty years experience in law enforcement communications, says it is this detail that is needed for a truly effective call-handling response.

Opinion: In the time of national emergency, it is vital the public understand what the police expect of them. Crisis Communication Consultant Amanda Coleman, who has more than twenty years experience in law enforcement communications, highlights ways to ensure the messaging is clear, consistent and regular.