Demand reduction: Is self-service and automation the answer?

16th March 2018Martin Wilson, Senior Consultant, Enlighten Training 2 Comments

With the numbers of police officers declining, Management Consultant Martin Wilson, who is the former Head of Innovation for Kent and Essex police, says the answer could lie in increasing online services if the police service can get the 'user experience' right.

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Demand reduction: Is self-service and automation the answer?

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