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Emma Burns: ‘Better interactions mean officers come back feeling good and go home feeling they’ve made a difference’

SUBSCRIBE 11th March 2025Sarah Gibbons, Contributing Editor, Policing Insight
A ‘solution-focused approach’ to interactions both with the public and within the force is currently being explored by New Zealand Police, as a way to improve outcomes for the community as well as officer wellbeing; Policing Insight’s Sarah Gibbons spoke to psychologist Emma Burns of the Royal NZ Police College about the thinking behind the new approach, and how transforming conversations could eventually become the NZ Police go-to strategy.

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