The continuing development of digital and multi-channel public contact is a key issue for policing across England and Wales; in the third in the Policing Tech Forum series of webinars produced by PolicingTV, Ch Supt Tony Josephs, NPCC Digital Public Contact Programme Director, Tony Jackson, Head of Digital Futures at Merseyside Police, and Martin Taylor, Deputy CEO of Content Guru, explored opportunities to enhance the public experience through the My Police Portal and other technology, as Policing Insight’s Sarah Gibbons reports.