Could talking to a robot be the answer to the police call-handling challenge?

22nd October 2021Steve Little, Cyber Lead, Frazer-Nash Consultancy

With pressure on police call handlers back up to levels not seen for many years, Steve Little from Frazer-Nash Consultancy assesses the options facing police leaders: either keep recruiting more staff in an ‘arms race’ that they can never win, or follow other sectors and turn to AI solutions that will deliver an automated experience for the citizen.

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Could talking to a robot be the answer to the police call-handling challenge?

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