ADVERTISEMENT FEATURE: As public services come under pressure and public expectations rise, volumes of contact are likely to increase across all channels. By operationalising digital contact, forces can avoid a contact crisis and take advantage of a more connected future.

ADVERTISEMENT FEATURE: With an unprecedented focus on Artificial Intelligence and its positive use in supporting policing operations and increasing productivity, it is vital to ensure that the potential is combined with human expertise in order to tackle society’s challenges and win public trust. This latest Guide provides an insight into how the ethical use of AI can help inform decision-making and enhance public safety.