If not today, then when – and at what cost?
![](https://policinginsight.com/wp-content/uploads/2021/04/CI-Stephen-Lenney-DC-Police-27x27.jpg)
OPINION: As successful private sector organisations look to develop customer service models built on a rapid and efficient response, UK policing is finding itself struggling with delays in service, lengthy backlogs, and in some cases no response at all; Devon and Cornwall Acting Superintendent Stephen Lenney argues that by changing to a ‘today’s policing today’ approach, forces could improve service, reduce costs and waste, and increase public confidence.