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Inside information: Practical steps to help forces comply with requests for personal information

The Information Commissioner's Office (ICO) is working with the MPS to clear a large backlog of requests for personal information after the force was issued with two Enforcement Notices for failing to respond within the allotted time. ICO Director of Data Protection Complaints and Compliance Suzanne Gordon offers practical advice to ensure forces meet their data protection obligations.

Anyone in the UK has the legal right to find out what information is held about them by organisations and ask for a copy free of charge within one calendar month. This is known as a subject access request (SAR).

We are also aware of the administrative impact of the increased workload on police forces in responding to these requests. But this should not come at a cost to people’s data rights.

Accessing personal data in this way has always been a cornerstone of data protection, strengthened last year by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA2018).

As people become more aware of their information rights, we recognise there has been a significant rise in SARs across all sectors, including to police forces and other law enforcement agencies. And we are also aware of the administrative impact of the increased workload on police forces in responding to these requests. But this should not come at a cost to people’s data rights.

Most recently, the ICO has been working with the Metropolitan Police Service (MPS) to address its large SARs backlog. However, in a recent report to us the MPS indicated it had more than 1,100 open requests – with nearly 680 over three months old, this is a cause for concern.

In short, the MPS has failed in its data protection obligations by not responding to SARs within a calendar month and we have issued two enforcement notices ordering the MPS to respond to all requests by September 2019.

We have also asked the MPS to make changes to its internal systems, procedures or policies, so that people are kept up to date on any delays that may affect their data protection rights and how the situation is being addressed.

This case is a reminder to other police forces that we will take action against those organisations that do not comply with their SAR obligations.

The MPS has reported to us that they have a recovery plan in place, with senior officers committed to addressing the backlog over the next four months.

Ultimately, the public must be able to trust that police forces are upholding their information rights, and this case is a reminder to other police forces that we will take action against those organisations that do not comply with their SAR obligations.

Practical steps for responding to subject access

There are a number of practical steps that police forces can take to ensure they deal with SARs in line with the law. It is worth remembering that it is in Part 3 of the DPA2018 where police forces will find the rules surrounding the processing of data for law enforcement purposes.

  • There is no requirement for a request to be in writing, so it is good practice for police forces to have a policy for recording details of all the requests received, including verbal requests.
  • Requests can be responded to electronically (as long as it is secure) and paper copies can be provided only if you are asked to do so and it is reasonable.
  • Requests need to be replied to within one calendar month. For practical purposes, we recommend that police forces adopt a 28-day period to ensure they respond to requests within the time limit.
  • Police forces can ask for further information to establish the identity of a requester, particularly where sensitive data is involved. Such requests should be reasonable and proportionate. The calendar month time limit will start once you have received the necessary information.
  • Although police forces must consider every request, you may limit the amount of information provided if, for example, it would prejudice an investigation or legal inquiry.
  • Police forces should make the public aware of any delays which may affect their requests. They also need to explain how the situation is being addressed.

For more advice the right of access and how to respond, there is a full range of resources on the ICO website.

This blog has been republished with kind permission. The original can be read here


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