This policing Cinderella is crucial to public confidence

14th April 2020Ian Wiggett - Policing Insight

Call handling – often the public’s only point of contact with police – is under ever-increasing pressure, and deserves more attention says CoPaCC Director and former Greater Manchester Police Assistant Chief Constable Ian Wiggett in his introduction to the CoPaCC Police Contact Management: Demand Analysis Report. The recently published report examines trends and performance in UK call handling and online reporting.

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