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ACC Alan Todd: ‘Omnichannel contact capabilities are starting to deliver, but there’s no shortage of new challenges’

Ahead of this week’s Police Digital Summit, and a year after his interview for CoPaCC’s Future Police Contact Management report, PSNI ACC Alan Todd, the NPCC lead for contact management, spoke to Policing Insight about the digital contact developments over the past 12 months, the challenges still ahead, and next month’s launch of a new British Sign Language video relay service for emergency calls.

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