Crisis communication: Understanding the human cost in a crisis is key to a successful strategy

18th May 2020Tina Orr Munro - Contributing Editor, Policing Insight

Crisis communication strategies are all about processes and systems, but communications expert Amanda Coleman argues in her new book - Crisis Communication Strategies: How to Prepare in Advance, Respond Effectively and Recover in Full - the key to the success of any strategy is how people are treated.

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Crisis communication: Understanding the human cost in a crisis is key to a successful strategy

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