Social engagement: Does your force’s social media need a MOT?

The police use of social media has seen a massive surge in recent years and has given forces, teams and individuals the opportunity to engage with their local communities and beyond in a way never before experienced. It hasn’t always been been a smooth road and there have been some complications engendered by the open and public nature of the medium, says Cheshire Police’s Neil Dewson-Smyth who looks at how forces can improve their performance.