Multiple and conflicting factors shaped the ways police officers thought about their work during the height of the COVID-19 crisis. UK researchers concluded that organisational climate was at the heart of these processes and officers may be more likely to maintain appropriate standards of policing and feel less stress if they are well supported by employers. Dr Arabella Kyprianides reports on the research conducted with Professor Ben Bradford, Professor Clifford Stott and Dr Leanne Savigar-Shaw.