Approaches and initiatives that improve police engagement with communities are acknowledged by many in policing as delivering real and long-term benefits, but when it comes to resourcing, are often regarded as ‘nice to haves’ rather than necessary; however, University of Portsmouth Policing Lecturer David Knowles – a specialist in engagement during his 30-year policing career – argues that such engagement is essential in building trust and confidence as well as tackling all levels of crime.