New Garda CAD system delivering ‘continuous improvement’ – but privacy concerns prevent review live monitoring

28th March 2024Sarah Gibbons, Contributing Editor, Policing Insight

GardaSAFE, the new computer-aided dispatch (CAD) system rolled out by An Garda Síochána, has been described by senior officers as “far and away better” than previous systems, and praised for delivering “continuous improvement”; but a recent report raised concerns that a review of the system was not able to monitor live calls because of data privacy fears, an approach which the review team described as “retrograde and risk averse”, as Policing Insight’s Sarah Gibbons reports.

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