Forces are answering the call – but we need to know more

21st April 2020Keith Potter, Editor, Policing Insight

Policing has responded well to rising 999 call volumes, but lack of research and understanding could hinder improvement in contact management says in his commentary summarising some highlights from the recent CoPaCC Police Contact Management: Demand Analysis Report.

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Forces are answering the call – but we need to know more

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