The consequences of labelling – both for citizens and for police – can be significant, particularly in relation to officers’ own perception of their role as guardians or a ‘warrior mindset’; Matthew Wood, a police constable with Toronto Police Service and part-time professor at the Seneca College School of Public Safety, explores these issues in relation to the ‘grey zone’ of law enforcement, the importance of police discretion, and what steps can be taken to improve policing outcomes.