ADVERTISEMENT FEATURE: Discover how policing can drive innovation in public contact management. This article explores key principles from the National Contact Management Strategy and shares insights from Salesforce’s engagement with police forces, focusing on effective channel management and improving citizen interactions.

ADVERTISEMENT FEATURE: Salesforce has introduced a capability that transforms the experience for a victim of crime, providing them with automatic updates on their case and offering a feedback facility. This will initially target high-volume, low-level crimes.

ADVERTISEMENT FEATURE: Policing performance has never been under the microscope as much as it is now. There are some police forces that have been placed under special measures by His Majesty’s Inspectorate of Constabularies and Fire and Rescue Services (HMICFRS). In reviewing these findings, we can identify common themes in each of the areas in which policing is still considered to be underperforming.

ADVERTISEMENT FEATURE: Integration and data are at the very core of Police work, ensuring information is accessible by the right people at the right time through the most appropriate channel. In this article we will discuss how Forces can unlock the power of their data to deliver key policing outcomes.

ADVERTISEMENT FEATURE: The 2021/22 PEEL assessments of police forces in England & Wales by Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) have highlighted some exceptional performances but also areas to improve in contact management and providing a service to the victims of crime. Steve Norris explains how the Salesforce solution can equip forces with appropriate technology to improve communication with victims of crime and meet their needs.

ADVERTISEMENT FEATURE: Salesforce is pleased to be a principal supporter of the Police Digital Summit 2022. Please come and say hello to us on stand 1 where we will be pleased to walk you through our end-to-end capabilities to help Police Forces with their transformation plans.

ADVERTISEMENT FEATURE: Please join our free of charge, invitation only, event on 8th February for a workshop to share insights and learn how the Salesforce and Sprinklr capabilities can add value and save time and money. On the day, you can expect speaker sessions from Met Police and others, as well as workshop sessions dedicated to Comms & Engagement, Command & Control, and more.

ADVERTISEMENT FEATURE: Salesforce and Sopra Steria have worked together to provide an interoperable link between the market leading STORM Command and Control platform with the world's leading CRM. This partnership will enable data to be viewed, synchronised and reported on from a single screen and despatch officers, shifting engagement from incident lead to a citizen lead basis.

ADVERTISEMENT FEATURE: The disruptive events of 2020 present new pathways for public sector organisations to accelerate the progress they’ve already made in advancing their digital ambitions. But first they need to overcome legacy challenges to achieve a single view of their citizens and start small to harness innovation.

ADVERTISEMENT FEATURE: Police services face the challenge of a growing multitude of communications channels used by the public, with engagements across social media, web and voice channels. Steve Norris, Police Market Director for Salesforce UK, discusses how these touchpoints can be married together for greater efficiency and insight.

Analysis: As part of his role in assessing the digital fitness of police forces to manage the growth of digital channels, Steve Norris, Police Market Director for Salesforce UK says recurring issues around transparency, the democratisation of data and the technical debt are holding some forces back.