INNOVATION: With forces in England and Wales facing surging demand from domestic abuse victims, Kent Police embarked on a randomised control trial of a new rapid video response (RVR) to victims; Stacey Rothwell, Network Director for England’s Eastern Region of seven forces, explains the methodology behind the trial, and the key findings – including greater victim satisfaction, faster police response times and a 50% increase in arrests – which have led Kent to a force-wide introduction of RVR.