RJones

Articles by: ACC Rob Jones

Suffolk Constabulary uses live chat to improve support for domestic abuse victims

7th June 2022

ACC Rob Jones, Suffolk Constabulary

INNOVATION: With UK police forces looking increasingly to digital channels to expand and enhance public contact and service delivery, Suffolk Assistant Chief Constable Rob Jones shares an innovative project offering a live chat service for victims of domestic abuse that has improved accessibility and consistency, strengthened support and generated the potential for richer evidence to support prosecutions.

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ACC Rob Jones
Assistant Chief Constable

Profile
Rob Jones joined Suffolk Police in 2020 after 24 years with the Metropolitan Police Service, where he worked in a variety of roles, including operational command in Newham, Lewisham and Central London. He is an experienced public order commander and has experience in transformational change. As Assistant Chief Constable, Rob has responsibility for local policing including the Neighbourhood Response teams, Safer Neighbourhood Teams, Criminal Investigation and Safeguarding teams and the Contact and Control Room. He also leads on Operation Evolve, which will take forward the organisational learning from the Covid-19 response, and is the regional lead for Citizens in Policing. Rob lives in Colchester with his family and outside work he enjoys working on an allotment, reading and running (often with his Border Terrier, Phoebe). He is a West Ham season ticket holder.