FEATURE: Latest research on the wellbeing of frontline Royal Canadian Mounted Police officers found that more than three-quarters were experiencing high stress during the second round of the pandemic; but as Policing Insight Editor Keith Potter reports, it was policing culture, the political atmosphere and the lack of resources – rather than the job itself – which were the most stressful factors, even during COVID-19.

FEATURE: A recent Independent Office for Police Conduct report made a raft of recommendations based on a review of 101 cases of the police use of Taser over a five-year period; but the National Police Chiefs’ Council and the Police Federation have both criticised the report for being ‘vague’, ‘statistically insignificant’ and failing to engage with policing, as Policing Insight Editor Keith Potter reports.

FEATURE: Over the last 40 years American crime rates have fallen significantly – yet so too have levels of trust and confidence in policing; speaking at this year’s Australia and New Zealand Society for Evidence-Based Policing Conference, Professor Tom Tyler, Founding Director of Yale Law School’s Justice Collaboratory, outlined the opportunity for a new approach to US policing, and how evidence could be used to support that shift, as Policing Insight Editor Keith Potter reports

POLICING FRIENDSHIP TOUR: Policing Insight Publisher Bernard Rix’s Policing Friendship Tour recently caught up with Bedfordshire Police and Crime Commissioner Festus Akinbusoye, to walk and talk about the policing challenges facing the county including the disproportionality in the number of Black and Asian stabbing victims and offenders, the importance of stop and search – done properly and lawfully – and the task of tackling county lines drugs.

FEATURE: As the UK continues to emerge from lockdown, a new report from the Police Federation of England and Wales reveals that 69% of police officers have experienced work-related mental health difficulties during the pandemic; Policing Insight Editor Keith Potter looks at the report – the latest in a recent series of studies to highlight the pandemic’s devastating impact on emergency services wellbeing.

FEATURE: Police call handling hit the headlines in the UK again this month, as chiefs warned daily 999 calls post-lockdown are at levels usually seen on New Year’s Eve, while the Prime Minister unveiled plans for league tables for 999 and 101 call answering times; growing demand, increasing complexity and public channel choice were key issues covered by CoPaCC’s Future Police Contact Management report (published earlier this year in partnership with Salesforce), with the following article from the report highlighting some of the main challenges.

ANALYSIS: A number of forces across the UK have introduced embedded mental health professionals to improve and support the police response to those in crisis, and perceptions of such initiatives have been positive; now a new study by the N8 Policing Research Partnership has formally evaluated the West Yorkshire Police project, with impressive results, as Policing Insight Editor Keith Potter reports.

ADVERTISEMENT INTERVIEW: With UK police preparing to handle rapidly growing volumes of digital, multichannel contact from the public, the benefits – both for citizens and forces – of installing integrated contact management and CRM platforms are increasingly obvious; Steve Norris, Police Market Director at Salesforce UK (a specified supplier under the recent framework) highlights the advantages of the latest contact technology in enabling forces to cope with demand and enhance the service to citizens.

INTERVIEW: As part of the process of compiling the recent CoPaCC Future Police Contact Management report produced in partnership with Salesforce, Policing Insight Editor Keith Potter spoke to PSNI ACC Alan Todd, the NPCC Lead for Contact Management, about the key issues facing policing in relation to public contact – from the increasingly complex nature of demand, to the growth of digital and expanding channel options, the continuing impact of the pandemic, and the long-term challenges and technological opportunities.

New report: With growing volumes of increasingly complex demand, police contact management was already facing significant challenges before the arrival of COVID-19; but a new report by CoPaCC highlights how forces have responded to more varied public channel choice, adopted and developed new technology, and adapted working practices and reporting structures to meet the challenges of both the increasing demand and the pandemic.

INTERVIEW: Advances in technology and the growing demand for digital communication have led to significant changes to police contact management, but the arrival of COVID-19 presented a whole new challenge; Superintendent Aimee Ramm, the National Product Owner for policing’s digital platform Single Online Home, explains how the development team met that challenge, and the continuing evolution of online reporting and contact prompted by the pandemic.

FEATURE: A new Social Media Management & Engagement Framework has been launched by the Police Digital Service, to enable forces to meet nationally agreed strategy standards on consistency and engagement, with the potential for using digital channels for both emergency and non-emergency contact, as Policing Insight Editor Keith Potter reports.

FEATURE: An independent evaluation of the national Liaison and Diversion scheme undertaken in police custody suites and courts across England has found that the programme may halve the likelihood of service users being jailed, and save the criminal justice system up to £41.5 million.

INTERVIEW: Following the Home Secretary’s confirmation last week of the recommendations of part one of the police and crime commissioner review, Paddy Tipping, Chair of the Association of Police and Crime Commissioners, spoke to Policing Insight Editor Keith Potter about the implications of the review for PCCs, and what the second stage of the process could mean.

INNOVATION: Camera technology used in healthcare settings and hospitals to monitor a person’s movement, pulse and breathing is being introduced into custody suites in Devon and Cornwall – the first police use of the new high-tech system – after a successful two-year trial.

FEATURE: As the UK celebrates the 14th National Apprenticeship Week, Policing Insight talks to SFJ Awards about their work with police apprentices, and to Thames Valley Police about the benefits of apprenticeship routes into policing – as well as the wide range of opportunities for apprentices of all ages.

FEATURE: Bringing forces, chief constables, PCCs, the Home Office and suppliers together to unite behind the Police National Digital Strategy will be ‘complicated’, NPCC Chair Martin Hewitt told this week’s Police Digital Summit; but delivering the Strategy is essential if policing is to retain legitimacy with the public.

Announcement: We are pleased to announce the appointment of Sarah Gibbons as Deputy Editor of Policing Insight. Sarah has been appointed to aid the ongoing development of our editorial, improving the quality and diversity of our content.

OPINION: For those still having to deal with the pandemic and police the latest round of COVID-19 restrictions, festive good wishes seem strangely out of place; perhaps, as Policing Insight Editor Keith Potter suggests, the best we can hope for is a lockdown-induced, crime-free Christmas, and – when it finally arrives – a well-deserved break.

Top Articles 2020: Policing Insight Editor Keith Potter leads the team in selecting their favourite articles published in 2020. The editorial team have each selected their ‘Top 10’ picks and we have made them freely available during the Christmas period for all users with at least a free registered account. We hope you enjoy our selections!

INTERVIEW: Former Royal Canadian Mounted Police Commissioner Bob Paulson looks at the problems the force faces around diversity and discrimination, the effects of unionisation, concerns over militarisation of the RCMP, and fears over the wider erosion of police independence, in the second part of his interview with Policing Insight.

INTERVIEW: The Royal Canadian Mounted Police is an iconic law enforcement agency, instantly recognisable and internationally renowned, but in recent years the force has faced more testing times and controversies than most; in this two-part interview, former RCMP Commissioner Bob Paulson talks to Policing Insight about the challenges facing the Mounties.

FEATURE: A series of international workshops focusing on policing in the pandemic have highlighted officer wellbeing, new crime threats and a deluge of lockdown legislation as key concerns emerging from the COVID-19 crisis; ahead of a London Policing College conference next week to discuss the issues, Policing Insight editor Keith Potter talks to College President Rod Jarman about the key themes, and lessons for the future.

INTERVIEW: In the last in the series of articles linked to the Policing in the Time of Pandemic workshops organised by the London Policing College, Policing Insight talks to former senior Met Police officer and crisis management / incident response specialist Roger Gomm – and poses four key questions on police operation and crises – ahead of his workshops on the issue later this week.