Humberside’s My Police Portal that cuts 101 demand and improves victim contact set to go nationwide
INNOVATION: A portal developed in Humberside that allows victims to contact officers in charge of their case for updates rather than tie-up call handlers on force phone lines is also helping to provide a better service, according to those behind the plan; Ian Weinfass spoke to Humberside Police’s Scot Dunn and senior responsible officer for the NPCC’s digital public contact programme, DCC Simon Megicks, about the award-winning initiative.