FEATURE: This year’s Cityforum Transforming Police Public Contact event, supported by Policing Insight as media partner, saw experts from across the sector discuss key issues around contact management; in this article – a shortened version of the full report from the event – Dr Rick Muir, Policing Advisor to the Home Secretary, looks at some of the debates from the day, including the strategic challenges, potential quick wins, and how the discussion has broadened to consider ways police-public interaction can improve trust and confidence.