Global progressive policing

If not today, then when – and at what cost?

As successful private sector organisations look to develop customer service models built on a rapid and efficient response, UK policing is finding itself struggling with delays in service, lengthy backlogs, and in some cases no response at all; Devon and Cornwall Acting Superintendent Stephen Lenney argues that by changing to a ‘today’s policing today’ approach, forces could improve service, reduce costs and waste, and increase public confidence.

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