Key skills in managing conflict and engaging in challenging conversations

18th March 2021Andrew Staniforth, Policing Insight 1 Comment

Managing conflict and challenging conversations is a key skill for all front-line officers, but police leaders also have to navigate difficult conversations with colleagues, commissioners and partners; Policing Insight’s Andrew Staniforth talks to communication and conflict expert Nicole Posner about the challenges of managing conflict, and how to conduct challenging conversations with confidence.

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