Metropolitan Police Commander Dr Alison Heydari is the UK’s most senior black female officer, leading for the force on neighbourhood policing and nationally on out-of-court disposals; in the first in a two-part interview, she spoke to Policing Insight’s Sarah Gibbons about the importance for leaders of listening to staff, the need to recognise and praise work done well, and the vital role of resilience in coping with change.
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