Police public contact: People, technology and public confidence

17th May 2023Nick Gargan, Independent Policing Consultant

In February, leading police officers were joined by law enforcement stakeholders, suppliers and academics for a one-day round table on transforming police public contact, organised by policy advice and strategic development organisation Cityforum; in this report – based on contributions made at the round table – independent policing consultant Nick Gargan, who chaired one of the event sessions, explores the key issues including addressing public expectations, the increasing shift to digital channels, and the options for improving service delivery.

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