Global progressive policing

Mission critical: Using technology to sift the ‘data tsunami’

With an increasing array of contact channels and growing complexity of calls, emergency service control rooms are facing a “data tsunami”; the solution, says David Jackson, Director of Business Engagement at the Police Digital Service, is the increased use of technology to identify relevant and useful data, and to monitor the impact of potentially traumatic contact on call handlers, as Policing Insight Contributing Editor Tina Orr-Munro reports.

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